Salesforce L2 Support Analyst supporting business - critical Salesforce applications in a regulated environment. Focusing on production support, incident resolution, and continuous improvement initiatives.
About the role
- Associate Director for Health Registration Management at a leading biopharmaceutical company. Supporting FACT Leads with communication, process management, and training initiatives.
Responsibilities
- This role reports in a matrix structure to the current Functional Area Collaboration Team (FACT) Leads and is responsible for ensuring clear, concise communication on all content that impacts key business areas.
- The Associate Director will support FACT Leads and Teams with meeting coordination, note-taking, managing the Bright Ideas intake process, and handling all follow-ups.
- Building strong partnerships with SMEs and other functional area partners is essential to ensure business continuity and foster innovation.
- The ideal candidate will have a strong understanding of headquarters-driven approaches to operational maintenance and change requests—along with how these impact global regions.
- Hands-on system experience with Veeva and a solid understanding of the Veeva Registration technology platform, its roadmap, and its role in supporting process areas are required.
- This role also plays a key part in training, supporting the Training Operations Lead.
- When appropriate, the Associate Director will lead efforts to strengthen continuity and collaboration with multi-phase Veeva Vault training teams.
- They will manage the tactical training needs tied to multiple Veeva Registration Platform releases throughout the year.
- Experience leading cross-functional teams and ensuring alignment between business operations and system operations is essential to maintain process integrity, technology enablement, and innovation.
Requirements
- Minimum 8 years of pharma industry experience, with at least 5 years in a regulatory/compliance area using records and/or document management systems.
- Bachelor’s degree in a business, scientific, or operational discipline relevant to life sciences
- Strong understanding of headquarters-based approaches towards operational maintenance and change requests.
- Strong technical background and skills, especially with Veeva Registration platform
- Proven experience with Microsoft and Microsoft SharePoint
- Experience in developing training materials for large organizational cross-functional training rollouts.
- Strong understanding of business processes
- Excellent communication skills, regulatory knowledge, and attention to detail.
- Experience in triaging and prioritizing requests with a sense of urgency.
- Strong interpersonal and collaboration skills
- Ability to work independently to deliver team objectives
- Proficiency in MS Office products (Word, Excel, PowerPoint, SharePoint, Teams)
- Advanced English proficiency.
Benefits
- Flexible Work Arrangements: Hybrid
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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