Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
About the role
- Technical Support Analyst providing expertise in public cloud environments for Claranet. Resolving incidents and optimizing cloud services with a hybrid work model.
Responsibilities
- Provide technical support for incidents and requests related to Public Cloud environments, ensuring disruptions are minimized and resolved quickly.
- Monitor the performance of Public Cloud services in real time, identifying and addressing availability and performance issues.
- Collaborate with internal teams and customers to implement improvements to Public Cloud services.
- Participate in defining and implementing support policies and procedures for Public Cloud environments, ensuring alignment with best practices and regulations.
- Provide guidance and technical support to customers on effective use of Public Cloud services.
- Create and maintain technical documentation related to Public Cloud environments, ensuring information is up to date and accessible.
- Conduct performance and security tests to assess the resilience of public cloud services.
- Stay up to date with the latest trends and technologies in Public Cloud, applying this knowledge to improve Claranet's operations.
- Participate in incident response for Public Cloud services, collaborating with internal teams and customers to mitigate impacts and restore normal operations.
- Ensure that all activities related to Public Cloud support comply with Claranet's internal policies and relevant regulations.
Requirements
- Education: Currently pursuing a degree in Information Technology, Computer Engineering, or a related field.
- Certifications: Not required but desirable; certifications in Cloud Computing are a plus (e.g., AWS Certified Cloud Practitioner).
- Courses: Experience with courses or training in cloud technical support, cloud infrastructure, and networking.
- Language level: Basic English.
- Specific skills: Technical support for Public Cloud environments, basic troubleshooting, and technical documentation.
Benefits
- Breakfast with bread and fruit
- Hybrid work model
- Salary advance
- Health insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Food allowance
- Meal allowance
- Profit-sharing (PLR)
- Transportation allowance
- Payroll-deductible loan
- Partnerships with English schools, universities, pet assistance, and other benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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