On the Fuse learning platform, people connect with the knowledge and expertise they need to improve their skills and perform.
Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.
Fuse is immensely proud of FuseSchool, its global open education charity.
FuseSchool is dedicated to bringing top-quality education to everyone, everywhere in the world, all for free.

Fuse Universal

Browse and apply for open jobs at Fuse Universal.

product-operations

Fuse Universal is a leading provider of Learning Management System (LMS) and Learning Experience Platform (LXP) solutions. Their robust AI-driven platform seamlessly integrates learning, knowledge, and communication into workflows, empowering workforces by fostering knowledge sharing, enhancing engagement, and facilitating collaboration. Fuse Universal serves some of the world's greatest brands, offering tools for onboarding, sales enablement, customer training, and compliance. Their solutions aim to keep the workforce updated, engaged, and aligned, while supporting the practical application of learning in the workflow through formal and informal methods.

On the Fuse learning platform, people connect with the knowledge and expertise they need to improve their skills and perform.

Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.

Fuse is immensely proud of FuseSchool, its global open education charity. FuseSchool is dedicated to bringing top-quality education to everyone, everywhere in the world, all for free.

• The "Glue" of the Stack: Use n8n and AI-driven automation to ensure data flows seamlessly between Jira, Figma, Userpilot, Custify, and Google Workspace.
• Eliminate Duplication: Identify where data is being entered twice or work is being duplicated across systems; build the automations to fix it.
• AI Enablement: Proactively identify opportunities to use Gemini and other LLM tools to automate status updates, summarize feedback, or categorize Jira tickets.
• Dev-to-CEO Visibility: Build and maintain the "Pulse" of the product—automated views that show real-time progress of development initiatives for every level of the business.
• Single Source of Truth: Ensure that what is happening in the code is accurately reflected in our roadmaps and customer-facing communications without manual intervention.
• Cross-Functional Smoothing: Identify bottlenecks between the Product team and the rest of the business (e.g., Sales wanting updates, CS reporting bugs) and build the systems to automate those interactions.
• Release Playbooks: Standardize and automate the "Go-to-Market" process so that every time a developer closes a ticket, the right people in the business are notified and artifacts produced.
• Toolstack Optimization: Manage the administration of our core tools (Jira, Figma, Userpilot) and the costs associated with them.
• Documentation Librarian: Ensure that our Product Development Lifecycle (PDLC) is documented and followed, making it easy for anyone in the company to understand how we build product.

Product Operations Manager

Product Operations Manager architecting operational efficiency and transparency for a global learning technology provider. Collaborating with cross-functional teams to streamline product delivery processes and enhance automation.

customer-success-manager

- Own and manage client relationships post-implementation, driving enablement, adoption, and measurable business value through strong relationship-building, product expertise, planning, and execution.
- Lead structured, value-based discovery conversations with customer stakeholders to validate business priorities, success metrics, renewal health, and growth opportunities.
- Develop and maintain effective account plans and success/renewal plans for each client, aligned to agreed KPIs and desired business outcomes.
- Drive sustained adoption and engagement of the platform by coaching clients to become confident users of Fuse, providing guidance on learning strategy, business alignment, content structure, and the use of data to demonstrate business value.
- Collaborate with the wider Services teams to design and deliver learning experiences that address client business challenges and deliver measurable outcomes.
- Conduct regular business reviews and check-ins to maintain strong business alignment, customer satisfaction, and renewal readiness, while identifying opportunities for account growth.
- Act as the primary client advocate internally, facilitating effective conversations with Product and Technology teams to share feedback, manage enhancement requests and bugs, and communicate progress back to clients.
- Partner with the Sales team to manage the renewal process and support the progression of expansion opportunities identified through value-led discovery.
- Proactively identify churn risks and work cross-functionally to define and execute mitigation plans


Customer Success Manager

Customer Success Manager delivering business value through strong client relationships and product expertise at Fuse Universal. Engaging clients to ensure success and adoption of learning technologies.

• Own and manage a portfolio of strategic enterprise accounts, serving as the primary point of contact for senior and executive stakeholders
• Develop and execute strategic success plans aligned with customer objectives, KPIs, and ROI metrics
• Drive adoption, engagement, and business value across large, distributed user bases
• Lead executive-level business reviews, presenting insights, trends, and opportunities for adoption, retention, and expansion
• Identify and mitigate churn risk, coordinating with internal teams to address adoption, satisfaction, or technical challenges
• Act as the voice of the customer, advocating for customer needs internally and influencing product roadmap priorities
• Partner with Sales on renewals, expansion, and upsell opportunities, providing data-driven recommendations
• Collaborate across teams to ensure smooth onboarding, feature adoption, and client success at scale
• Monitor customer health, usage trends, and engagement metrics to proactively optimise outcomes

Enterprise Customer Success Manager

Enterprise Customer Success Manager owning and managing strategic accounts at Fuse Universal. Driving business value and customer retention across complex multi-stakeholder relationships in SaaS.

sdet

• AI Tooling Architecture: Evaluate and implement next-gen AI testing platforms (e.g., mabl, Testim, or autonomous agentic frameworks) to achieve self-healing test suites.
• Workflow Automation: Design "Agentic Workflows" where AI agents handle test data generation, autonomous bug triaging, and documentation.
• Velocity Optimization: Partner with QA team, DevOps and Engineering Leads to integrate AI gates into the CI/CD pipeline, reducing feedback loops from hours to minutes.

• Framework Evolution: Maintain and scale existing frameworks (Javascript, Selenium, and Appium) while systematically migrating brittle components to AI-driven locators.
• Cross-Platform Testing: End-to-end testing across Web, Mobile (iOS/Android), and API layers.
• Performance & Security: Lead the implementation of automated performance "smoke tests" and basic security vulnerability scanning within the automation suite.

• Lead the STLC: Drive the full Software Testing Life Cycle, from requirement analysis to production release.
• Mentorship: Assist in code reviews for automation scripts and mentor junior engineers on prompt engineering for QA and advanced debugging.

Lead Software Development Engineer in Test

Lead SDET at Fuse Universal enhancing automation and AI-driven testing for quality engineering. Collaborate with teams to implement innovative testing tools and frameworks.

support-engineer

• You will be in a team responsible for owning client support requests and providing 1st class support to a global customer base.
• You will collaborate closely with others in cross-functional teams to provide solutions and deliver projects to external customers.
• You will work with developers and platform engineers to deliver day-to-day smooth operation and maintenance of the technology infrastructure systems and software.
• Proactively monitor systems and applications and provide input to improve the stability, security, efficiency, and scalability of the platform.
• You will assume responsibility for developing detailed knowledge about Fuse’s specific products and features
• You will be able ‘deep dive’ into the details of our extensive product offerings, and/or processes to resolve complex customer problems
• You need to be able to work independently, while knowing how/when to handle or escalate critical customer issues
• You will be managing incoming customer calls with an excellent attitude and great telephone etiquette
• You will need to act as the ‘Voice of the Customer’ by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• You will be assisting with customer communications and support during critical events
• You will be responsible for managing your own queues effectively by working and moving tickets to relevant departments and providing required follow-up.
• You will be responsible for maintaining acceptable performance metrics (SLAs and OKRs) such as quality, productivity, first contact resolution, and attendance
• Due to the 24x7 operations of the business, you must be able to work a flexible work schedule that will include nights, weekends, holidays, overtime, etc.
• You will be working in an environment that cares about you and supports your personal growth and success.

Technical Support Specialist

Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross-functional teams.

On the Fuse learning platform, people connect with the knowledge and expertise they need to improve their skills and perform. Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance. Fuse is immensely proud of FuseSchool, its global open education charity. FuseSchool is dedicated to bringing top-quality education to everyone, everywhere in the world, all for free.

Fuse Universal

About the company

Open jobs

5 jobs found

Product Operations Manager

Fuse Universal

Customer Success Manager

Fuse Universal

Enterprise Customer Success Manager

Fuse Universal

Lead Software Development Engineer in Test

Fuse Universal

Technical Support Specialist

Fuse Universal