Behavioral support specialist aiding individuals with Autism through evidence - based support strategies. Working in home - based or community settings to promote independence and positive behaviors.
QA
Hybrid Junior Customer Service Analyst — Affirmative Action for People with Disabilities
Posted 2 months ago
About the role
- Customer Service Analyst at Alpargatas ensuring timely order deliveries and customer support. Focused on solving issues and enhancing service efficiency in a collaborative environment.
Responsibilities
- Responsible for managing the customer order cycle (XPAFE) for monitored customers with medium complexity and high volumes, resolving issues related to prioritization and invoicing to avoid additional costs and ensure orders are fulfilled in full and within the customer’s requested timeframe.
- Maximize fulfillment of monitored customers’ orders within the customer’s requested timeframe and/or as established by the commercial area, through interactions with factories and the sales team to remove potential invoicing holds (credit blocks, material availability, fixed delivery dates, delivery occurrences).
- Enhance fulfillment of monitored customer orders by managing SAP priorities: leakages, segmentation by sales channel, and interactions with factories to resolve issues.
- Optimize compliance with pre-established deadlines and services: scheduling and picking, by controlling carrier operations and interacting with carriers to resolve issues.
- Work on problem resolution to release deliveries or authorize returns in order to minimize storage costs by controlling fiscal invoices in transit and goods held by carriers.
- Record all delivery occurrences and updates in the sales portal to enable correct traceability of our deliveries and measurement of service level.
- Keep the commercial area and customers updated on the status of their deliveries and any necessary adjustments during the order cycle (XPAFE).
- Whenever any deviation occurs, manage the case under the best possible conditions for the customer, respecting channel prioritization, the BU strategy, and avoiding additional expenses related to freight and storage.
Requirements
- Bachelor's degree: Business Administration, Engineering, Economics, or related fields.
- Full MS Office package — Excel Intermediate/Advanced.
- Experience in Customer Service or related areas is desirable.
Benefits
- 🩺 Health Insurance
- 🦷 Dental Insurance
- 🛡️ Life Insurance
- 🏋️ Wellhub (gyms and wellness)
- 🍽️ Meal Voucher / Restaurant Ticket
- 🩴 Discount on Havaianas Products
- 🎉 Birthday Day Off
- 🚌 Commuter Transportation Voucher
- 💰 Private Pension Plan
- 📈 Profit Sharing (PLR)
- 🌞 Alpa Summer – Short Fridays in January and February
- 🎓 Courses, training, and development activities via ALU (Alpa Learning Universe)
- 🏢 Flexible On-site Work Model (minimum 3x per week in the office)
- ⏰ Flexible Working Hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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