Presales position at Vivicta, focusing on customer engagement and technological solutions. Role involves collaboration with sales team and clients to present value - driven insights.
About the role
- After-Sales Service Specialist enhancing Ottobock's service landscape with a focus on customer complaints. Working on digital transformation and project management for service improvement in Germany.
Responsibilities
- Conceptual development of the entire service and support landscape at Ottobock with a focus on complaints, in collaboration with the relevant specialist departments
- Analysis of existing processes and customer feedback, identification of concrete optimization opportunities and practical implementation of your innovative ideas within projects
- Support and responsibility in project management, particularly for the digital transformation of our service landscape with a focus on complaints handling, including change management and process modeling
- Management of cross-departmental process controlling and continuous improvement through the use of reporting tools and KPI-based analyses
- End-to-end coordination of technical service requests: from handling service inquiries and designing self-service offerings to developing and maintaining support tools (e.g., Service Cloud, AI applications such as chatbots, etc.)
Requirements
- University degree in Business Administration, General Management, Industrial Engineering, Orthobionics or a comparable program
- Excellent skills in Office 365; ideally initial experience with Salesforce and SAP; additional IT skills are an advantage
- Very good German and good English language skills
- Ideally (initial) professional experience in after-sales service, support or customer-facing business process management
- Orthopedic-technical understanding as well as knowledge in medical technology and project management are advantageous
- High service orientation, self-initiation, reliability, decisiveness and creativity, and enjoyment of working on projects and in a team
Benefits
- Flexible and family-friendly working time models
- Option for mobile work within Germany and 30 days of annual leave
- Attractive salary package, company pension plan and private accident insurance
- Corporate Benefits, Wellpass, JobRad and discounts at local businesses
- Individual development and advancement through internal (Ottobock Academy) and external training measures
- Structured onboarding program for an optimal start
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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