Regional Sales Manager leading Southeast Sales Team for ASC Engineered Solutions. Driving growth and developing sales strategies for Mechanical product portfolio in multiple states.
About the role
- After-Sales Service Specialist enhancing Ottobock's service landscape with a focus on customer complaints. Working on digital transformation and project management for service improvement in Germany.
Responsibilities
- Conceptual development of the entire service and support landscape at Ottobock with a focus on complaints, in collaboration with the relevant specialist departments
- Analysis of existing processes and customer feedback, identification of concrete optimization opportunities and practical implementation of your innovative ideas within projects
- Support and responsibility in project management, particularly for the digital transformation of our service landscape with a focus on complaints handling, including change management and process modeling
- Management of cross-departmental process controlling and continuous improvement through the use of reporting tools and KPI-based analyses
- End-to-end coordination of technical service requests: from handling service inquiries and designing self-service offerings to developing and maintaining support tools (e.g., Service Cloud, AI applications such as chatbots, etc.)
Requirements
- University degree in Business Administration, General Management, Industrial Engineering, Orthobionics or a comparable program
- Excellent skills in Office 365; ideally initial experience with Salesforce and SAP; additional IT skills are an advantage
- Very good German and good English language skills
- Ideally (initial) professional experience in after-sales service, support or customer-facing business process management
- Orthopedic-technical understanding as well as knowledge in medical technology and project management are advantageous
- High service orientation, self-initiation, reliability, decisiveness and creativity, and enjoyment of working on projects and in a team
Benefits
- Flexible and family-friendly working time models
- Option for mobile work within Germany and 30 days of annual leave
- Attractive salary package, company pension plan and private accident insurance
- Corporate Benefits, Wellpass, JobRad and discounts at local businesses
- Individual development and advancement through internal (Ottobock Academy) and external training measures
- Structured onboarding program for an optimal start
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Regional Sales Manager leading Southeast sales team for ASC Engineered Solutions. Responsible for revenue growth and team development through third party representatives and mechanical specialists.
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