LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
- Make outbound customer calls to promote and sell services.
- Detect and understand customer’s objectives and offer adapted solutions for their needs.
- Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
- Be responsible for increasing spend and campaign´s upselling.
- Create, maintain, and update a customer database with complete information.
- Handle a high volume of potential clients daily through phone calls.
Requirements
- BA/BS degree (MA/MSc in Marketing or Communications preferred)
- Language Skills: C2 level of Dutch and C1 level of English (French is a plus).
- 20 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
- Able to work independently and meet goals with occasional supervision.
- Familiar with managing customer data and using CRM tools to support business processes.
- Uses AI tools to support daily tasks and improve outreach strategies.
- Communicates clearly and effectively with different audiences.
- Comfortable working toward goals in a collaborative environment.
- Confident in delivering presentations and writing professional content.
- Takes initiative and maintains a proactive, solution-oriented attitude.
- Works well independently and contributes to team efforts.
- Understands business goals and supports strategic planning.
- Capable of analyzing competitors and identifying trends to support positioning.
- Focused on customer satisfaction and providing helpful support.
Benefits
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
- Relocation Support
- Private Health Insurance.
- Continuous skill development and certifications.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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