Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
About the role
- IT Support Engineer ensuring network security and smooth information system operation at TDSi and Hirsch UK. Collaborating with Group IT to drive technological advancements and improvements.
Responsibilities
- Ensuring the smooth operation of the information system and the quality of the network, taking into account user expectations and needs, while ensuring maximum system security.
- Implementing the operational and security strategy of the Group and the Company.
- Liaising between Group IT and UK business stakeholders for continuous improvement and technological advancement of the wider business.
- To achieve the objectives set by the Group IT department, including participation to the definition of strategy and implementation of development projects.
- To perform needs analysis and technology watch, to anticipate necessary changes and propose improvements.
- To implement and administrate operating systems and networks with the IT department.
- To maintain and develop a system and network infrastructure with the IT department and to provide technical support to new system projects.
Requirements
- 8 to 10 years of experience in a similar position
- Proficiency in: architecture and system functionalities, telecoms technologies, Internet, office environments, operating systems (e.g. Windows 10/11, Windows Server 2016, Linux), Active Directory and LDAP directories, IT and telecommunications security standards and procedures, network and system administration.
- Knowledge of: VMWare or Hyper-V virtualization, communication protocols, installing, configuring and troubleshooting IT equipment.
Benefits
- Private Health care
- Company Events
- Company Laptop
- Company pension scheme
- Extensive training during an in-depth integration in Poole TDSi offices with office space, meeting room, demo room, Parking, GYM and kitchen facilities.
- Career growth within TDSi/Hirsch UK as well within the Vitaprotech/Hirsch Group.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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