Operations Manager overseeing daily operations and optimizing workflow at a creditors’ rights law firm. Collaborating with senior leadership to improve efficiency and performance.
About the role
- IT Operations Centre Operator ensuring stability and compliance in a 24/7 operations shift for Luminor, a major Baltic bank. Contributing to continuous improvement and performance through collaborative teamwork.
Responsibilities
- Participate in 24/7 IT operations shift ensuring stability and compliance.
- Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
- Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
- Participate in monitoring reviews and suggest improvements to event handling procedures.
- Ensure alignment with ITSM standards and compliance.
- Execute agreed 24/7 Standard Changes.
- Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
- Monitor and supervise IT operations effectiveness and recommend improvements.
- Foster continuous improvement, innovation, and collaboration in the IT operations team.
- Contribute to team and company performance through networking, collaboration, and leadership.
Requirements
- Strong analytical skills and ability to work in a 24/7 environment including on-call rotations.
- Understanding of IT infrastructure, monitoring tools, and event correlation.
- Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA).
- Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus.
- ITIL certification preferred
- Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled.
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.
Benefits
- Flexibility. Flexible working hours, Hybrid work
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operations Manager overseeing day - to - day operations including tire collection and processing at Liberty Tire Recycling, the premier provider of tire recycling services in North America.
IP Migration Operations Specialist managing telecommunications services at Nokia. Collaborating across teams to drive operational efficiency and enhance customer satisfaction in a dynamic environment.
Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
Infrastructure Ops Engineer at CIAL Dun&Bradstreet developing and deploying robust CI/CD infrastructure. Collaborating with international teams to meet technical and security needs.
Operations Manager overseeing onsite operational and technical service delivery for a Medicaid PBM program in Boston, MA. Ensuring compliance, efficient operations, and stakeholder communications.
Administrative Hearing Officer conducting hearings for the Department of Children & Families, ensuring legal requirements fulfillment and decision creation based on case facts.
Government Operations Consultant II managing contracts in Chronic Disease Prevention for Florida Department of Health. Ensuring compliance and providing administrative oversight in contract actions.
Agricultural Technician II with Florida Department of Agriculture performing pest management and survey duties. Engaging in field diagnostics and regulatory activities for plant protection.
Park Ranger supporting operations and visitor services at The Ridge Environmental Education and Event Center. Responsibilities include maintenance, guest assistance, and protection of park resources.