Associate Manager Clinical Operations overseeing team management and training at Thermo Fisher Scientific. Collaborating with leadership for project optimization and staff development.
About the role
- Consumer Lending Operations Servicing Officer processing branch and department requests. Supporting all consumer lending departments on non-production items while ensuring compliance with applicable regulations.
Responsibilities
- Process branch and department requests, support all consumer lending departments on non-production items
- Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities
- Understand and maintain a knowledge of all Consumer lending programs
- Daily, review and analyze assigned reports to identify loan errors
- Take corrective action as needed
- Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof
- Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions
- Perform maintenance functions, including but not limited to, file maintenance updates in various systems
- Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves
- Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items
- Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request
- Provide prompt, professional, helpful, knowledgeable and courteous member service
- Perform other duties as assigned
Requirements
- High school graduate or equivalent
- Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
- Must be self-motivated, resourceful, and possess excellent organizational, verbal and written communication skills
- Attention to detail and problem-solving abilities required
- Must have strong personality traits to handle complex and adverse situations
- Proficient in use of computer, Word and Excel
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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