RB
Ritchie Bros.ServiceNow Administrator
ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
About the role
- Provide enterprise-level technical and strategic leadership across the ServiceNow platform
- Collaborate closely with developers, analysts, and business stakeholders
- Define and maintain the overall architecture of the ServiceNow platform
- Partner with the Platform Owner to establish governance, standards, and guidelines
- Translate business strategies and operational needs into modular, scalable technical designs
- Provide thought leadership on platform evolution and industry trends
- Serve as a trusted advisor to business leadership on how ServiceNow can best address business challenges
- Collaborate with business stakeholders to shape high-level solution designs
- Develop and validate high-level solution designs and proof-of-concept prototypes
- Ensure a smooth handoff to developers by framing clear, technically feasible solution designs
- Guide developers and analysts on solution design, integrations, and configurations
- Own and lead Copeland’s mandatory ServiceNow upgrades
- Ensure upgrade activities align with Copeland’s governance, change management, and SOX compliance standards
- Establish and enforce coding, configuration, and documentation standards
- Lead design reviews, solution validations, and architecture checkpoints
- Mentor developers and analysts, fostering a culture of excellence, innovation, and accountability.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Strong foundation in systems architecture, which is typically gained from at least 3 years in an architect or lead role
- 3+ years of proven expertise in ServiceNow architecture, design, and governance across ITSM and at least one other major product suite (e.g., HRSD, ITOM, ITAM, CSM, SecOps)
- Strong knowledge of ServiceNow development best practices, including Flow Designer, Integration Hub, scripting (JavaScript, Glide), data model design, and CMDB architecture
- Demonstrated success in delivering enterprise-scale implementations and integrations
- Strong understanding of platform performance, scalability, and security considerations
- Excellent communication skills, with the ability to engage both technical, non-technical, and executive audiences.
- ServiceNow Certified System Administrator (CSA) certification is required, or must be achieved within 180 days of hire
- 7 years of experience with ServiceNow is preferred
- ServiceNow Certified Implementation Specialist (CIS) in at least one area (HRSD, ITSM, ITOM, etc.)
- ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) – highly preferred
- Experience working in global, multi-region environments
- Familiarity with SOX compliance, ITIL framework, Agile / Scrum methodologies, and enterprise governance models
- Strong track record of collaborating effectively with cross-functional teams and external partners/consultants to drive innovative solutions and achieve enterprise objectives.
Benefits
- medical insurance plans
- dental and vision coverage
- 401(k)
- flexible time off plans
- paid parental leave
- vacation leave
- holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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