ServiceNow Tech Lead responsible for developing and maintaining IT solutions for Schwarz IT Hub. Collaborating on system designs and providing consultation to internal teams.
About the role
- ServiceNow Transformation & Advisory Consultant driving critical business workflow transformations for global clients at Infosys Consulting. Delivering end-to-end transformative projects and fostering client partnerships in diverse industries.
Responsibilities
- As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders.
- You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success.
- Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
- Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations.
- Industry Expertise: Applying deep industry subject matter expertise across diverse sectors to tailor solutions.
- Client Partnership: Cultivating and expanding trusted advisor relationships with clients.
- Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
- Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.
Requirements
- ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
- Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
- Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
- Sector Expertise: Financial Services, Consumer Goods & Retail, Logistics, Life Sciences.
- Required: ServiceNow Certified System Administrator (CSA).
- Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
- Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
- Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
- Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
- Desired Certifications: PROSCI, TBM (Technology Business Management).
- Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
- Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
- Mobility: Willingness to travel to client sites as required.
Benefits
- About Infosys Consulting
- Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.
- Our culture is inclusive and entrepreneurial.
- Industry-leading compensation and benefits.
- Top training and development opportunities so that you can grow your career and achieve your personal ambitions.
- Flexible working arrangements.
- Professional development opportunities.
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