Hybrid Integration Success Manager

at Upvest

• Job title: Integration Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Berlin, Germany

About the role

• Integration Success Manager supporting clients through the API integration process. Enhancing client experience and executing technical incident resolution for investment API.

Responsibilities

• Support clients throughout the integration process and post-launch.
• Develop learning materials and tools to enhance the client experience when integrating with the API.
• Contribute to the rapidly expanding domain of Integration Success engineering.
• Personalize the experience for software engineers.
• Provide clients with timely updates on incident resolution and comprehensive reports once incidents are resolved.
• Deal with clients requests and technical incidents.
• Conduct workshops with clients to help them integrate smoothly.
• Monitor clients API and Webhooks consumption to proactively address any oddities.
• Check the clients implementation quality by conducting joint testing sessions with clients.
• Work with other Client Impact teams to deliver an exceptional experience for our clients.
• Contribute to the team quarterly priorities to ensure scalability and proactiveness of the Integration Success function.

Requirements

• Experience: You have a solid background in software maintenance, specifically in roles that involved either consuming or providing APIs. This includes understanding the lifecycle of API-driven systems, from initial integration to ongoing support and evolution. You're comfortable with the intricacies of data exchange between different software components and can troubleshoot issues that arise in such environments.
• Passion for communication, support, and improvement: You are genuinely enthusiastic about fostering clear and effective communication, not just within your team but also with external stakeholders. You thrive on providing excellent support, actively seeking to resolve issues and empower clients. Beyond just fixing problems, you possess a continuous improvement mindset, always looking for ways to optimize processes, enhance documentation, and elevate the overall client experience.
• Belief in engineering rigor for documentation and examples: You firmly believe that examples, tutorials, and documentation are just as critical to a product's success as the code itself. You approach their creation with the same meticulous attention to detail, clarity, and accuracy that you apply to writing software. You understand that well-crafted documentation significantly reduces support burdens and accelerates clients implementation and further growth.
• Ability to see beyond technical detail to the broader product experience: While you possess strong technical acumen, you're not solely focused on the nitty-gritty of code. You have a keen ability to step back and consider how technical components contribute to the overall client journey and product value. You can empathize with clients, understand their needs and pain points, and can translate technical concepts into a client-centric perspective.
• Focus on what matters, and plan and prioritize accordingly: In a fast-paced environment, you demonstrate excellent judgment in identifying the most critical tasks and initiatives. You're adept at setting priorities, managing your time effectively, and aligning your efforts with the strategic goals of the team and company. You can navigate competing demands and ensure that the most impactful work is consistently addressed.
• Ownership of tasks and their outcomes: You are a highly responsible individual who takes full ownership of your assignments, from initiation to successful completion. You proactively anticipate challenges, seek solutions, and are accountable for the quality and timeliness of your deliverables. You are not afraid to take initiative and see tasks through to their ultimate resolution, ensuring positive outcomes.

Benefits

• Flexible work environment: Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe, depending on the role.
• Professional development: Access an annual budget of €1,500 for personal and professional training to master your craft.
• Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year.
• Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program.
• Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.