Technician providing IT support for users and maintenance in an inclusive service company specializing in durable jobs for individuals with disabilities. Involves various IT tasks and user assistance.
About the role
- Installation Support Analyst responsible for remote customer assistance and process improvement in the restaurant industry. Collaborating with the Installation Support team to ensure timely completion of tasks.
Responsibilities
- Communicate with customers via phone and email to schedule remote appointments
- Provide remote assistance to people on-site - technicians and non-technical
- Collaborate with the Installation Support team to improve current processes
- Complete assigned casework under scheduled deadlines and time expectations
- Ability to speak and explain technical details to customers as needed, both orally and in written communication
- Special projects as assigned by the Installation Support Manager
Requirements
- Excellent use of the English language - C2 Level Required
- Bachelor’s degree in Computer Science, or a passion for the IT field
- 1+ years of experience in the IT field
- Good understanding of Networking concepts (IP Address/Gateway, Router/Modem configuration)
- Good knowledge of Hardware assembly and setup
- Strong time management skills
- Effective troubleshooting skills
- Working knowledge of networking infrastructure and equipment
- Must be familiar with Windows OS
Benefits
- Private Health Insurance
- Opportunity to work in an international setting, with international clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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