Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Installation Support Analyst responsible for remote customer assistance and process improvement in the restaurant industry. Collaborating with the Installation Support team to ensure timely completion of tasks.
Responsibilities
- Communicate with customers via phone and email to schedule remote appointments
- Provide remote assistance to people on-site - technicians and non-technical
- Collaborate with the Installation Support team to improve current processes
- Complete assigned casework under scheduled deadlines and time expectations
- Ability to speak and explain technical details to customers as needed, both orally and in written communication
- Special projects as assigned by the Installation Support Manager
Requirements
- Excellent use of the English language - C2 Level Required
- Bachelor’s degree in Computer Science, or a passion for the IT field
- 1+ years of experience in the IT field
- Good understanding of Networking concepts (IP Address/Gateway, Router/Modem configuration)
- Good knowledge of Hardware assembly and setup
- Strong time management skills
- Effective troubleshooting skills
- Working knowledge of networking infrastructure and equipment
- Must be familiar with Windows OS
Benefits
- Private Health Insurance
- Opportunity to work in an international setting, with international clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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