Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Manager in Customer Success at Eltropy. Guiding financial institutions through the onboarding and adoption of our AI-powered communication platform.
Responsibilities
- Assist with onboarding new customers onto the Eltropy platform
- Support creation, configuration, and testing of SaaS instances and communication flows
- Coordinate tasks, schedules, and meetings to help ensure timely go-lives with quality
- Troubleshoot implementation issues in collaboration with technical teams
- Gain hands-on experience with integrations to financial services systems
- Advocate for customer needs internally during implementation
Requirements
- 2-3 years of experiencing implementing or delivering software
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
- High degree of technical aptitude
- Comfort with managing customer timelines and dependencies
- Passion for software technology and project management
- Strong customer empathy and communication skills
- Problem-solving mindset with attention to detail
- Bias for action
Benefits
- Mentorship from experienced technical project managers
- Develop valuable skills in enterprise SaaS, customer success, and implementation
- Work with leading community financial institutions
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