Clinical Implementation Specialist providing education and implementation support on dental technology products. Engaging with clinicians and teams to enhance dental care and outcomes.
About the role
- Implementation Manager supporting onboarding processes and client retention at Euna Grants. Collaborating with cross-functional teams to enhance client experience and training.
Responsibilities
- Support the implementation and onboarding process of clients
- Drive new customer onboarding and monitor & retrain existing accounts to ensure product adoption
- Be a product subject matter expert to best understand and apply client goals to product abilities
- Support the training and development of our department and work with cross functional teams
- Lead client trainings on effective use of the system
- Identify potential project risks and report risks to Customer Success and Project Managers
- Ensure client feedback requests have sufficient information for successful execution of work
- Configure clients’ Euna Grants instance based on business requirements
- Develop client configuration documentation
- Conduct testing associated with client configuration
- Document issues discovered during testing, create support tickets, and monitor resolution of issues
- Support Customer Success requests for client support including trainings, troubleshooting, or project related work
- Identify and document system functionality gaps
- Identify internal training needs and play a key role in the onboarding of new hires
- Partner with Product and Development teams on enhancing AmpliFund functionality
- Participate in cross-functional team activities that may include requirements gathering and business process modeling
- Perform other job-related duties as assigned
Requirements
- BA/BS degree or equivalent work experience
- A minimum of 2 years of successful Customer Success or Account Management experience
- Experience training or teaching customers/clients in a virtual setting
- High degree of comfort with technology and CRM tools
- Experience in or understanding of Grants Management, the Public and/or Nonprofit Sector, or Finance highly preferred
- Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
- Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
- Proficiency at managing and prioritizing several projects and deadlines simultaneously
- Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
- Strong attention to detail
- Ability to self-manage and be an independent member within the larger project team
- Understands how to visualize and present complex processes and data to business users
- Ability to quickly learn products, technologies, and processes
- Professional demeanor, able to handle a fast-paced, ever changing environment
- Professional in nature, reliable and punctual
- Team oriented and comfortable with regular performance feedback
- Flexible, adaptable and dedicated
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible Work Days
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinical Implementation Specialist providing education and training for imaging and CAD - CAM technologies. Enhancing clinical outcomes and supporting internal and external customers with dental technology.
Field Implementation Specialist for Haemonetics overseeing TEG implementations. Responsible for on - site training and project management while requiring extensive travel across the region.
Senior Client Implementation Specialist at Broadridge engaging with clients to deliver solutions in investment management. Focusing on workflow reviews and project management to ensure timely deployments.
Customer Engineer managing onboarding and adoption for Aircall's AI - powered communications platform. Leading customer success initiatives through technical expertise and project management.
Veterinary Software Implementation Specialist training veterinary professionals on ezyVet software. Project managing implementations and delivering webinar - based training while collaborating with internal teams.
Implementation Consultant guiding customers through the software implementation journey at Intelex. Partnering with clients to create tailored, impactful solutions that improve their operations.
Senior Implementation Consultant guiding customers through the deployment of home health and hospice software. Leading implementation phases to ensure successful software adoption across agencies.
Senior Implementation Specialist managing client implementations of AI - driven learning products. Overseeing multiple projects and driving client satisfaction through effective onboarding and support.
API & Implementation Consultant at Wolters Kluwer implementing software and API certifications for clients in Belgium and the Netherlands. Collaborating with internal teams to enhance customer satisfaction and project delivery.