Implementation Specialist leading customer onboarding and integration setup for CRM solutions at Badger Maps in Granada. Ensuring client success through effective communication and collaboration.
About the role
- Implementation Consultant guiding customers through the software implementation journey at Intelex. Partnering with clients to create tailored, impactful solutions that improve their operations.
Responsibilities
- Lead customers through the full implementation journey—from discovery to go-live
- Explain why a solution works, not just how to use it
- Run workshops, facilitate conversations across business and technical stakeholders, and translate messy requirements into clean, scalable configurations
- Test, validate, train, and prepare customers for real adoption—so solutions are usable, trusted, and stable from day one
- Own quality and outcomes across implementation projects
Requirements
- Know how to work directly with customers—leading conversations, earning trust, and navigating competing priorities
- Have experience delivering SaaS implementations or complex technical projects, including requirements, configuration, testing, and go-live
- Can break down messy, ambiguous problems and turn them into structured plans and decisions
- Understand the importance of scope, timelines, and quality, and know how to hold the line when tradeoffs appear
- Communicate clearly with both technical and non-technical stakeholders, including senior customer leaders
- Take ownership: when something goes wrong, you lean in, not away.
Benefits
- Global
- Professional growth opportunities inside a dynamic team
- Mentorship and peer support
- Opportunity to impact customer success and outcomes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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