Dayforce Benefits Implementation Consultant at EnForce Consulting supporting Ceridian Dayforce Benefits deployment. Leading all phases of the implementation lifecycle including testing and post - go - live support activities.
About the role
- Senior Implementation Specialist managing client implementations of AI-driven learning products. Overseeing multiple projects and driving client satisfaction through effective onboarding and support.
Responsibilities
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
- Configuring and customizing the SaaS platform to meet client-specific requirements and solutions designs.
- Defining and executing on implementation plans and post-implementation product-based projects.
- Troubleshooting and resolving issues during implementation, testing, and deployment phases.
- Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
- Providing training and end-user support during and after the implementation process.
- Contributing to internal best practices, process documentation, and implementation methodology improvements.
- Acting as a subject matter expert on all Unboxed software products by creating support documentation, responding to user requests for assistance and creating and distributing scheduled and ad hoc reports.
- Providing initial troubleshooting for user identified errors or bugs including recreating issues and testing software on multiple browsers and devices.
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution
- Proactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugs.
- Uploading files and basic information into Unboxed software as necessary.
Requirements
- 4-6 years' professional client services experience with 2+ years of configuration and implementation experience with a complex and highly customizable SaaS platform.
- Bachelor's degree preferred.
- Exceptional verbal, written communication, and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
- Strong understanding of software configuration, system integrations, and implementation methodologies.
- Ability to interpret business requirements and translate them into effective software solutions.
- Proven ability to build trust and long-term relationships with clients
- A mindset for refining processes and driving implementation efficiencies
- Proficiency with Microsoft Office Suite required; Atlassian software experience a plus
Benefits
- Competitive salary and benefits
- Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
- Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
- Open communication and a commitment to fostering teamwork across the organization
Job title
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