YA
Senior Implementation Engineer guiding enterprise customers through complex API integrations at Yapily. Collaborating with cross - functional teams to drive successful delivery and customer success during implementation.
About the role
- Onboarding new customers and ensuring successful implementation of solutions
- Developing and maintaining strong relationships with assigned accounts
- Providing product training and support to customers
- Monitoring customer health and addressing issues proactively
- Collaborating with internal teams to improve customer experience
- Tracking and reporting on key performance metrics
- Focus exclusively on customer satisfaction, training, and experience (no sales quota)
- Work with enterprise customers and internal teams to ensure seamless delivery and client satisfaction
Requirements
- Bachelor's degree in Business, Computer Science, or related field
- 3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies
- Excellent communication and interpersonal skills
- Problem-solving and analytical abilities
- Strong interest in privacy
- Ability to work from the office in Falls Church, VA, 3 times per week
- Legal authorization to work in the United States (application form asks)
Benefits
- Competitive salary: $90,000-$125,000 per year (negotiable depending on your experience)
- 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
- 401(k)
- Hybrid schedule (3 days per week) and paid vacation
- Company-paid life insurance coverage
- Tuition reimbursement program
- Rapid career growth opportunities (Director of Customer Success)
- No sales quota or revenue targets — focus on customer advocacy and adoption
- Collaborative company culture and supportive, inclusive environment
- Company-paid events, celebrations, and in-office dinners
- Opportunity to make a significant impact in the field of data privacy and AI
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