Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Manager facilitating onboarding experiences for Meltwater clients while collaborating across teams. Ensuring swift feature adoption and customized training for successful transitions.
Responsibilities
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
- Lead and manage client implementations to ensure smooth transitions.
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
- Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
- Effectively communicate project status and deliverables with internal and external teams to ensure project success.
- Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
- Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
Requirements
- A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role within software support
- A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
- Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
- A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
- Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
- Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
- A deep understanding of and passion for media, news, and current affairs.
- Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
- Excellent written and verbal communication skills in Filipino and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
Benefits
- 20 days of annual paid time off plus an additional day for your birthday!
- Comprehensive healthcare insurance tailored for you, complete with an annual health & dental check.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.