ZI
Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
About the role
- Serving as subject matter expert on the proper use of the Homecare Homebase application
- Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
- Guiding customers toward established best practices
- Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
- Supporting clients and internal team members throughout onsite and remote Deployment
- Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
- Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
- Independently researching customer inquiries and determining sources of issues
- Maintaining product knowledge as new enhancements and functionality are released in the application
- Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation.
Requirements
- 3+ years' experience in home health or hospice field;
- experience in customer service/support or training on software applications;
- demonstrated ability to analyze and solve complex problems and lead a team.
- A bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience.
Benefits
- Meaningful work.
- A Leader who cares.
- Flexibility.
- A company that gives back.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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