ZI
Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
About the role
- Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
- Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
- Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
- Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
- Identifying and addressing technical challenges to the relevant teams
- Managing stakeholder relationships internally and externally
- Find opportunities for product, features and functionality improvements
- Possess high level of technical knowledge of our product and its capabilities
- With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
- Anticipating and handling Client enquiries efficiently
- Plan and deliver system training to clients, support with the training delivery of new employees as needed.
- Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.
Requirements
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team
Benefits
- Video call with a member of the Talent Acquisition Team
- Assessment task to complete at home
- Final stage interview with the Implementation Team Leader and the Team Manager
- Health insurance
- Retirement plans
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