CTMS Implementation Manager leading client design consultations and system implementations for clinical systems in an emerging clinical services company. Focusing on ensuring safety and compliance in the clinical research community.
About the role
- Implementation Specialist managing technical setups and delivering services for SmartPay products. Supporting clients and collaborating with various teams to ensure high-quality service delivery.
Responsibilities
- Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
- Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
- Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
- Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
- Identifying and addressing technical challenges to the relevant teams
- Managing stakeholder relationships internally and externally
- Find opportunities for product, features and functionality improvements
- Possess high level of technical knowledge of our product and its capabilities
- With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
- Anticipating and handling Client enquiries efficiently
- Plan and deliver system training to clients, support with the training delivery of new employees as needed.
- Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.
Requirements
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team
Benefits
- Video call with a member of the Talent Acquisition Team
- Assessment task to complete at home
- Final stage interview with the Implementation Team Leader and the Team Manager
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
AI Implementation Specialist at ProfileTree, aiding in AI adoption for digital marketing and internal operations. Responsible for designing practical AI workflows and improving processes using AI technologies.
Operations Project Implementation Manager leading complex Control Tower and 4PL solutions for aerospace at CEVA Logistics. Managing project lifecycle and client interactions in a hybrid environment.
Manager of Customer Engineering overseeing localization processes to deliver efficient AI - driven translation solutions. Collaborating with cross - functional teams to enhance customer experience and project outcomes.
Kiosk Implementation Specialist overseeing kiosk implementation in hotels across North America and EMEA. Leading end - to - end onboarding processes and providing hotel staff training.
Associate System Implementation Specialist for Mindray North America, supporting patient monitoring system installations and troubleshooting in hospital environments with extensive travel.
SAP Payroll Implementation Consultant providing expert guidance throughout the implementation process. Requires SAP HCM experience and strong knowledge of German payroll configuration.
Implementation Manager at Manulife supporting distribution partners and delivering superior service to clients. Requires expertise in Group Benefits, relationship management, and project management.
Implementation Consultant at Deputy leveraging technical background to develop solutions for enterprise customers. Manage end - to - end delivery and collaborate with engineers on project implementation.
SG
Vice President managing seamless onboarding for corporate clients using cash management and treasury services. Delivering high - quality implementations and optimizing onboarding timelines for client satisfaction.