Hybrid Implementation Manager

at Patchwork Health

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Junior
• Salary: £45,000 - £50,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Implementation Manager overseeing NHS projects, ensuring successful software solutions delivery through effective stakeholder management and documentation. Collaborating with implementation team for timely project completion.

Responsibilities

• Become an integral member of an Implementation Team, successfully carrying out multiple projects for our NHS customers!
• Driving the successful delivery of multiple implementation projects of Patchwork’s software solutions, whilst adhering closely to our project framework and best practice, ensuring timely delivery of all projects to scope and budget.
• Working across the Implementation Team, with the ability to influence without authority to ensure team members understand their responsibilities relating to the project and to drive successful project outcomes as the overarching project manager.
• Demonstrate being a subject matter expert and a point of escalation for other team members in Implementation; working alongside your Director of Implementation to build skills within the team through improved processes, and documentation.
• Maintaining a high standard of project documentation and artefacts both internally and externally, utilising templates and frameworks and inputting into improvements if applicable.
• Independently creating high quality proposals and delivering outstanding product demonstrations throughout the implementation process.
• Working closely with and receiving support from Implementation Leads and other members of the Implementation Team - being able to communicate effectively and to coach and support colleagues.
• Being adept at navigating the organisational hierarchy of the client to identify the right people to achieve implementation goals.
• Building outstanding and meaningful client relationships and being able to engage and influence people from all levels including C-Suite and/or other exec-level board members to drive projects to successful completion.

Requirements

• Demonstrable experience in project management in an enterprise environment (B2B2C), preferably with exposure to NHS, healthcare, or HealthTech industry, within SaaS products.
• Outstanding stakeholder management and ability to build rapport and respect with clients including at a senior level.
• Experience in coaching and influencing colleagues to drive project success.
• Outstanding record of developing and maintaining all project documentation and collateral (e.g. project plans / PID / approach documents / timelines etc.).
• Excellent communication skills both written and verbal with the ability to present to a wide group including to senior stakeholders.
• Ability to demonstrate a solution mindset, as well as critical thinking.
• Eagerness to work with multiple people and be a self-starter.
• Prideful in attention to detail.
• Tech savvy and adaptable to new technologies and systems.
• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

Benefits

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK