Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Customer AI Implementation Engineer at Focus Group designing tailored AI-driven customer experiences. Engages with clients and manages solutions for optimal value delivery through AI tools.
Responsibilities
- Build and customise AI-driven solutions for our clients.
- Translate customer goals into scalable technical designs.
- Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
- Develop secure integrations using Python, REST APIs, and supporting technologies.
- Provide ongoing support and optimisation for existing solutions.
- Collaborate with sales and product teams to shape future features.
Requirements
- Strong Python skills and experience with REST APIs.
- Excellent communication—able to explain technical concepts clearly.
- A proactive, solution-oriented mindset with a passion for delivering customer value.
- Ability to manage multiple projects and work independently.
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