About the role

  • Lead HR operations across all three regions (Canada, U.S., India), ensuring consistent employee experience and compliance.
  • Manage and mentor a global HR and Recruitment team of 8–10, including 5 India-based recruiters and HR generalists in North America.
  • Oversee the full employee lifecycle—onboarding, documentation, background checks, exit management, and coordination.
  • Maintain a two-week onboarding SLA; ensure all joining kits, IDs, and documentation are completed on time.
  • Implement automation and AI-based tools to improve accuracy, speed, and candidate quality.
  • Transition all HR reporting into a unified PowerBI dashboard linked to BambooHR.
  • Maintain real-time metrics: headcount, attrition, diversity, cost-per-hire, hiring velocity, and compliance status.
  • Own quarterly analytics for leadership—people costs, hiring ROI, performance trends, and retention data.

Requirements

  • 8–12 years of HR experience managing multi-region operations (Canada, U.S., India preferred).
  • Strong foundation in operational HR—onboarding, compliance, analytics, recruitment execution.
  • Proven experience managing HRIS/ATS systems (BambooHR, Workable, PowerBI, M365).
  • Familiarity with AI-enabled recruiting tools and automation platforms.
  • Solid understanding of employment laws and cross-border HR compliance.
  • Experience leading remote, hybrid, and cross-cultural teams.
  • Analytical, data-driven mindset with excellent communication and stakeholder management skills.
  • Certification such as CHRP/CHRL, SHRM-CP, or equivalent preferred.

Benefits

  • Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
  • Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
  • Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
  • Professional Growth: We provide a dedicated learning and development budget to support your career growth.
  • Flexible Work: You will have access to flexible work hours and remote flexibility.
  • Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
  • Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture.

Job title

HR Manager – Global Operations

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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