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HeetchJunior HR Generalist
Junior HR Generalist at Heetch managing recruitment, payroll, and employee engagement operations across multiple markets.
About the role
- Support employees, dependents, managers, HR management, government agencies and applicants
- Manage incoming HR requests, chats and phone calls and support positive Employee Experience
- Accurately complete HR transactions and document all transactions, inquiries and resolutions in HR case management system
- Create employment-related documents, contracts, agreements and employment verification letters in a timely manner
- Keep HR database updated regarding company structure changes and employee data
- Support employees and managers to use self-service HR portal and new HR system
- Support HR Business Partners and People Leaders with planning and implementation of reorganizational changes
- Meet and strive to exceed HR Contact Center KPIs and seek first call resolution
- Escalate customer requests when additional research or analysis is necessary
- Manage control through transactions audit process and be proactive in handling risks or process gaps
- Initiate and lead process improvement projects to release capacity for new processes
- Any other duties as required by the line manager
Requirements
- Shared Services experience is a strong advantage
- HR background is a plus but not required
- Speaking German and English fluently, both verbal and written
- Proactive with good problem-solving and interpersonal skills
- Paying attention to details and appropriate system inputs (handling personal and payroll-related data)
- Team player
- Interested in process clarifications, system implementations and change management
- Desirable: Bachelor’s Degree preferably in Human Resources, Business Administration, or related fields
- 0-3 years experience within customer service or HR
- Communicating effectively on phone and in e-mail
- Flexibility with staff scheduling and time zone differences
- Proficient/intermediate understanding of MS Excel and Word
- Ability to provide HR counseling, negotiation, active listening, and effective decision making
- Experience working interregionally and with continuous improvement initiatives
Benefits
- Being part of a fully supportive, collaborative, and dynamic team
- Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
- Hybrid working model
- Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career
- Colorful tasks as you will be involved in all HR processes regarding the German employees
- Cafeteria – Benefits package
- Discount for new and used car purchase and chance to try recent models during test driving days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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