PV
Palm VenturesGrowth-Driven CEO
CEO for Goode Health driving growth in the functional nutrition market. Leading a team to innovate and expand product offerings while focusing on profitability and market leadership.
SL
Hybrid Growth & Retention Lead – Online Payments
Posted 2 months ago
About the role
- Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist
- Ensure QR placements and acquiring channels (POS, PED, eCommerce) are set up and collateral is live and functioning
- Define activation objectives and deploy tools (e.g., vouchers, consumer incentives, capital pre-qualification)
- Migrate merchants from free Basic plan to paid Engagement Plan where applicable
- Identify upsell and cross-sell opportunities across the product stack to increase customer acquisition, repeat usage, and customer value
- Tailor merchant growth strategies by vertical, performance and seasonality (campaigns, bundles, incentives, paid plan migration)
- Proactively engage dormant or underperforming merchants for reactivation
- Build deep relationships with store owners, managers and staff and conduct quarterly business reviews for top merchants
- Act as single point of commercial escalation and accountability for portfolio
- Partner with Regional Growth Activators, Operations and Product teams to align campaigns, resolve onboarding issues and provide merchant feedback
- Track and report merchant growth activity; maintain updated merchant notes in QuickSights and Zoho
- Forecast monthly growth targets by account and flag churn risks for intervention
Requirements
- 5 years work experience
- Solid experience in sales, customer success and marketing
- Fintech experience preferred
- Strong business acumen and experience with payment products
- Ability to interact with merchants and knowledge of the retail/hospitality industry
- Familiar with local retail/business offerings
- Ability to work remotely
- Ability to drive active participation and activity completion in an online environment
- Commercially strategic mindset focused on growth
- Trusted advisor mindset to merchants
- Accountable and performance driven
- Comfortable working across marketing, product and operations
- Proactive and responsive
- Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights)
Benefits
- R25 000 – R35 000 per month (dependent on candidate’s level of experience)
- Annual increase after completing 12 months
- 17 days leave – accumulating at the normal South African rate
- Group Life cover
- Discovery Vitality
- Study assistance (100% of courses under 6 months or 50% of courses over 6 months; courses must lead to a certification)
- Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6)
- Quarterly socials
- Remote working organisation with occasional in-person gatherings
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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