Delivery Manager leading AI transformation programmes for UK Defence customers, owning project delivery and collaborating with stakeholders for innovative solutions.
About the role
- Team Leader overseeing the Case Management function at Brooke Harrison Recruitment. Leading a hybrid team of Case Managers in Warrington with flexible working options.
Responsibilities
- Manage, support and develop a team of Case Managers to ensure high performance and professional growth
- Oversee documentation checks to ensure compliance, accuracy, and completeness
- Monitor case flow, ensuring timely progression from initial packaging to lender submission and completion
- Act as the contact point for complex cases, providing guidance and solutions
- Maintain a high standard of client communication, ensuring transparency and proactive updates
- Prioritise workload effectively to meet team performance targets and service level agreements
- Work closely with Advisers, Underwriters, and Lenders to achieve smooth case processing and positive client outcomes
Requirements
- Previous experience as a Second Charge Case Manager is essential
- Experience mentoring or leading Case Managers or junior staff
- Strong understanding of regulatory compliance within the financial services sector
- Ability to work both independently and collaboratively
Benefits
- Competitive basic salary + generous monthly bonus scheme
- Clear progression opportunities, including support towards becoming a qualified Mortgage Adviser
- Flexible hybrid working model after probation
- Supportive, friendly, and growing team environment
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