Senior Manager of Workforce Management overseeing workforce resources at GEICO. Leading operational excellence and transforming contact center performance across various product lines.
About the role
- Hybrid Virtual Access and Reimbursement Manager for Inizio Engage educating healthcare providers on patient access and reimbursement for specialty pharmacy treatments in Chicago.
Responsibilities
- Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
- Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
- Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
- Assigned geography may be adjusted based on zone and national volume.
- Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
- Serve as reimbursement expert for patient support services team for assigned geography/plans.
- Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
- Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
- Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
- Document call details with attention to data integrity to ensure compliance with program policies and business rules.
- Navigate CRM platform in daily interactions and learn internal team processes (when available).
- Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
- Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
- Comply, take, and attend all required training.
- Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.
Requirements
- BS/BA Degree Required
- Proven success operating in a virtual environment
- 3+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.
- Experience engaging HCP staff in a support role to educate on access pathways and product requirements.
- Experience navigating payer reimbursement process for oral medications.
- Experience with specialty products acquired through specialty pharmacy networks.
- Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.
- Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively is a must .
- Exemplary interpersonal and listening skills.
- Strong communication (written and verbal), and presentation skills.
- High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.
- Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022, 2023 & 2024
- Fortune Best Workplaces in Biopharma 2021, 2023 & 2024
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
SR&ED Manager role at PwC assisting clients with tax credits and incentives claims. Responsibilities include completing SR&ED claims and enhancing client engagement while ensuring compliance.
Senior Manager in Internal Audit overseeing North American Field Audit programs at Ferguson. Leading investigations and providing insights to senior management on risks and actions.
Facilities Manager overseeing maintenance and operations at BD's facility in Juarez, Mexico. Leading teams to ensure optimal performance and compliance with safety regulations.
Internal Communication Manager handling Command Center communications for Digital & IT at Air Liquide. Collaborating across global teams and managing operational reports and communication matrices.
Field Property Claim Manager supporting Allstate's mission to protect families and belongings. Leading team to ensure high claim processing efficiency and quality service.
Public Vaccines Manager providing strategic and analytical support for pricing and supply management in a healthcare company. Engaging with multiple stakeholders to drive results in vaccine portfolio management.
Pardot Automation Manager executing end - to - end marketing automation campaigns using Pardot. Collaborating with teams to optimize campaign production processes.
Change Management Consultant driving transformation initiatives that shape Intel's organizational culture and future. Collaborating with leaders to enable employee adaptation to change.
Manager and HRIS functional leader at Vantage Data Centers focusing on Workday strategy and employee experience. Leading a team managing Workday delivery and HR technology programs.