Practice Manager III overseeing operations in a multi - specialty medical practice. Managing human resources, patient relations, and staff supervision in northern Georgia.
About the role
- Client Scheduling Manager managing deposition scheduling for legal teams. Ensuring positive client experiences and efficient operations while maintaining high-quality service standards.
Responsibilities
- Manage all aspects of deposition scheduling by the Client Scheduling team
- Create a positive experience for clients and subcontractors
- Recommend and implement improvements in process and procedures
- Understand Company targets and strive to meet and exceed
- Manage, delegate and actively participate in the phone queues and/or email
- Schedule depositions ensuring complete, accurate and consistent information
- Understand the nuances of depo notices and upload to Vision
- Ensure that Client Scheduling staff handle all cases consistently regarding information, reporter teams, dictionaries, etc.
- Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications
- Relay these requirements to subcontractors
- Respond to all client requests in a timely, pleasant and professional manner
- Ensure that all jobs are entered, confirmed and covered timely and accurately
- Fulfill client requests according to Operational Excellence guidelines
- Align correct product/services information to client needs
- Know all aspects of myVeritext and encourage client usage
- Understand financial implications of vendor assignments for specific jobs
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc.
- Provide assistance to court reporters, videographers as applicable
- Follow incident procedure to ensure client satisfaction and staff development
Requirements
- 5+ years of related experience
- 2+ years of leadership experience
- Proficiency in MS Office required
- Proficiency in relevant software packages and applications
- Must possess excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must be detail oriented, organized and be able to multi-task
- Proactive and motivated with strong problem solving and follow up skills
- Must be able to work both independently and with a team
Benefits
- Comprehensive medical, dental and vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Paid time off
- Paid Parental Leave
- Tuition reimbursement
- Employee equity
- Referral programs
- Extensive mental health and wellness benefits
- Matched 401(k)
- Learning and development opportunities
- Engaging, collaborative, inclusive culture
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