Customer Service Team Lead at Specsavers overseeing customer service representatives. Ensuring high - quality service delivery and process improvements at Delta, BC Distribution Centre.
About the role
- Customer Service Executive responsible for enhancing user experience on a travel platform. Delivering support through phone, email, and chat, while achieving key performance indicators.
Responsibilities
- Provide exceptional customer service and onsite assistance
- Achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty
- Deliver excellent customer service through communication channels (phone, email, and chat)
- Liaise with both internal and external parties for daily operation to enhance workflow efficiency
- Document and classify interactions and issues accurately in the appropriate systems
- Accountable for meeting individual (KPIs) and team goals
- Perform ad-hoc tasks and projects as assigned
Requirements
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
- Good organization, attention to detail, good time management and takes initiative
- Excellent interpersonal and communication skills
- Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends, and public holidays)
- Shift Working Hour: A: 07:00~16:00 B: 10:00~19:00
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