Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
OB
Hybrid Enterprise Customer Success Manager
Posted 5 months ago
About the role
- Lead enterprise accounts at AgentSync to drive adoption and insurance compliance automation, manage escalations, and influence product for measurable outcomes
Responsibilities
- Own and command the full customer lifecycle for 10–15 enterprise accounts, driving measurable value, adoption, and expansion
- Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers
- Lead quarterly business reviews and executive conversations that tie product adoption to business impact
- Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support
- Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity
- Proactively identify risks and opportunities, crafting and owning recommendations to keep customers on a path to green
- Grow insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync
- Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience
- Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks
Requirements
- 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting
- 5+ years managing top-tier enterprise/strategic accounts—your company’s largest and most complex customers
- Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal
- Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams
- Strong ownership mentality—take full responsibility for outcomes and hold customers and internal teams accountable
- Natural influencer who can drive cross-functional alignment without formal authority
- Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders
- Problem-solver with high EQ: comfortable in details and strategic alignment
- Proactive, resourceful, and resilient—able to thrive in ambiguity while consistently delivering results
- Salesforce experience is a plus
Benefits
- Denver/Boulder Metro $140,000 - $160,000 + Annual Bonus
- Eligible to participate in AgentSync’s equity and bonus programs
- Healthcare Insurance: Medical, Dental, Vision
- Parental leave and return to work childcare care stipend
- 401(k) retirement savings plan
- Unlimited PTO
- 11 paid holidays per year
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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