CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- The Enterprise Architect role drives the direction and has overall vision of the design and architecture of a Gentrack deployment for our customers
- Define and communicate the technical architecture for platform solutions, ensuring scalability, security, and compliance with internal standards
- Define and oversee practices and standards of customer-facing architecture and associated collateral (such as HLD’s, integration catalogues, RTM’s, data/information catalogues, detailed design documentation)
- Produce architectural collaterals to a high-quality
- Understand customers “as is” ecosystems/architectural landscapes and collaboratively design their “to be” landscape
- Provide technical leadership and oversight throughout development and implementation
- Partner with Business Analysts and Subject Matter Experts (SMEs) to align solutions with customer outcomes
- Present and communicate complex technical concepts with professionalism to stakeholders
- Collaborate with customers and fellow architects on large-scale projects
- Apply a commercial perspective to design and estimation
- Champion technical innovation and drive continuous improvement in architectural practices.
Requirements
- Minimum 10 years' experience in solution design and leading solution implementations
- Extensive experience with Enterprise solutions in software development SDLC and Project Methodologies
- Industry knowledge in Software and Utilities, or in the least CRM / Billing solutions
- Background in engineering and development on large scale systems
- Technical specification writing including following best practice and mastery of relevant design tools and approaches
- TOGAF qualification or equivalent
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
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