Hybrid Employee Relations Specialist

at Civica US

• Job title: Employee Relations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Employee Relations Specialist at Civica managing Employee Relations cases and supporting policy development. Ensuring a compliant, fair, and high-performing workplace for public sector software organizations.

Responsibilities

• Responsibilities:
• Own and manage complex/high risk ER cases from initiation through to resolution, ensuring timely, fair, and legally sound outcomes
• Coach and support ER staff through ER cases and policy development
• Apply sound judgment to resolve ER issues early, before formal case escalation where appropriate
• Oversee day-to-day union relations (where applicable), partnering with People Ops leadership on policy and negotiation matters
• Lead and conduct internal investigations with discretion and professionalism
• Monitor ER case volumes and trends by type to identify patterns and inform proactive interventions
• Lead and drive proactive review of policies in response to legislative changes or evolving business needs
• Partner with line managers to build ER capability through coaching and targeted upskilling opportunities

Requirements

• Demonstrated experience managing a wide range of Employee Relations (ER) cases first-hand, with a fair and consistent approach
• Proven track record of delivering change programmes, ideally involving restructuring or redundancy, with empathy and strategic foresight
• Experience working in high volume environments, with the ability to plan, prioritise, and manage workload effectively
• Strong awareness of evolving people strategies, employment law, and market trends, including competitor activity and industry developments
• Ability to work at pace while maintaining attention to detail, professionalism, and care in every interaction

Benefits

• Time Off & Work-Life Balance
• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering.
• Financial Well-being & Security
• ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Health & Perks
• ✔ Private Medical Insurance – Fast access to private healthcare. ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded.
• At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
• We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
• If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.