Hybrid Employee Experience Manager

at Dimensional Fund Advisors

• Job title: Employee Experience Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Employee Experience Manager focusing on enhancing the employee and client experience at Dimensional. Overseeing new hire orientations and managing employee engagement events.

Responsibilities

• Manage and oversee ticketing operations for all external company events including sporting events, music, and theater venues.
• Manage key stakeholders and executives with ticketing needs, assist in contract negotiations for venues, source new venues or recommend enhancements to leadership.
• Track and report on ticket metrics including engagement and usage on a quarterly basis to leadership.
• Review, analyze, and interpret business data to identify trends and recommend solutions to improve overall employee experience.
• Manage Dimensional merchandise including inventory, pricing, and ordering for all global offices.
• Work with Marketing and Global Client Group on products to offer in the future, what products should be retired and managing relationships with 3rd party vendors.
• Maintain and source employee perks and discounts across US offices.
• Facilitate new hire orientation programs including, but not limited to, delivering core program content, welcoming new employees, and partnering with the global onboarding team to deliver an exceptional “first day” experience for all new employees to the firm.
• Work with other business units including Technology, Marketing and Human Resources on various cross functional programs and events.
• Deliver consistent and engaging building tours for clients and employees.
• Build employee engagement and actively look for ways to improve employee experience across US offices.
• Manage Employee Experience events such as D&I initiatives, Intern Program events, and other employee events aimed at enhancing the employee experience in the firm.
• Provide logistical and on-the-ground support for internal events, including setup, vendor coordination, A/V, catering, printed materials, and signage.
• Knowledge of firm and departmental structures as well as senior management and company history.
• Assist with meetings, events and office operations as needed.
• Special projects as assigned.

Requirements

• Bachelor's degree preferred.
• Minimum of 2 years of related experience in Hospitality, Human Resources, or Marketing related fields.
• Strong attention to detail and the ability to stay organized across multiple projects and software tools.
• Excellent verbal and written communication and interpersonal skills.
• Experience building relationships with cross-functional partners.
• Able to work equally well in a team environment and independently.
• Excellent problem-solving skills, ability to multitask, set priorities and manage time effectively.
• Ability to think creatively and outside the box
• Must be flexible and possess a professional and friendly attitude.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Experience organizing and executing events
• Proficiency in Microsoft Office (Excel, Work, and Outlook) with the ability to learn other software programs as needed.
• Knowledge of SharePoint, Power Automate and PowerBI is recommended.

Benefits

• comprehensive benefits
• educational initiatives
• special celebrations of our history, culture, and growth.