Hybrid EHS Account Coordinator

at RiskCheck

• Job title: EHS Account Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$45,000 - CA$50,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• EHS Account Coordinator supporting the management of key client accounts in environmental health and safety. Working closely with Account Managers to ensure compliance and client satisfaction.

Responsibilities

• In collaboration with the Account Manager, providing ongoing assistance to address the assigned client accounts needs and their day-to-day management.
• Maintaining the internal and Client system database up to date and current with the Client information and annual Audit findings.
• Ongoing monitoring of the clients' compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
• Overseeing the new client user's onboarding on the RiskCheck Connect interactive platform and conducting online client training.
• Respond to client health and safety inquiries and comments regarding RiskCheck assessments or system questions.
• Provide mentorship or system training when needed to clients who need assistance with day-to-day use of the system.
• Ensuring the questions or concerns from the clients are addressed by liaising between the clients, the consultants and the Business Development team.
• Address any internal request from the RiskCheck EHS group or the Business Development team regarding client information, compliance status, or perform trending analysis on request.
• Accurately process audit reports by loading key data onto the system and submitting the final reports to the clients.
• Monitoring the clients' system usage and compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
• Maintaining the client portfolio database management systems to ensure they remains accurate, including the management of client user access and contact information.
• Ensure the new client accounts or assets are properly built on the system and oversee their onboarding.
• Update internal trackers with real-time updates on the report status updates
• Participate in management meetings or client meetings when required.
• Other duties as assigned

Requirements

• Post-secondary education, preferably a degree or diploma in Health & Safety and/or related courses preferred
• Proven ability to build and maintain positive professional relationships
• Experience with SharePoint preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Client relations / portfolio management support experience in an office/administrative setting (3 years)
• Past exposure to database management and data processing
• Strong client service orientation with a commitment to delivering high-quality support
• Excellent attention to detail and organizational skills
• Clear and confident communicator, with a professional telephone manner
• Resilient and focused, with the ability to manage multiple tasks and priorities
• Proactive problem-solving mindset with a focus on finding practical solutions

Benefits

• Hybrid/Work from home (combination of home and in office 2x per week)
• Competitive salary
• Various paid time off (PTO) such as paid vacation, paid illness days, birthday off with pay, paid personal days, paid volunteer time off, etc.
• Comprehensive group benefits package
• Virtual Health and Wellness and EFAP program
• Professional development and growth opportunities
• Relaxed and supportive work environment
• Work/life balance
• Company social events (remote and in-person)