RR
Regal RexnordKey Account Manager – IBT
Key Account Manager responsible for sales strategies and account management for major distributors. Working remotely while collaborating with sales teams and driving business growth.
About the role
- In collaboration with the Account Manager, providing ongoing assistance to address the assigned client accounts needs and their day-to-day management.
- Maintaining the internal and Client system database up to date and current with the Client information and annual Audit findings.
- Ongoing monitoring of the clients' compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
- Overseeing the new client user's onboarding on the RiskCheck Connect interactive platform and conducting online client training.
- Respond to client health and safety inquiries and comments regarding RiskCheck assessments or system questions.
- Provide mentorship or system training when needed to clients who need assistance with day-to-day use of the system.
- Ensuring the questions or concerns from the clients are addressed by liaising between the clients, the consultants and the Business Development team.
- Address any internal request from the RiskCheck EHS group or the Business Development team regarding client information, compliance status, or perform trending analysis on request.
- Accurately process audit reports by loading key data onto the system and submitting the final reports to the clients.
- Monitoring the clients' system usage and compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
- Maintaining the client portfolio database management systems to ensure they remains accurate, including the management of client user access and contact information.
- Ensure the new client accounts or assets are properly built on the system and oversee their onboarding.
- Update internal trackers with real-time updates on the report status updates
- Participate in management meetings or client meetings when required.
- Other duties as assigned
Requirements
- Post-secondary education, preferably a degree or diploma in Health & Safety and/or related courses preferred
- Proven ability to build and maintain positive professional relationships
- Experience with SharePoint preferred
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Client relations / portfolio management support experience in an office/administrative setting (3 years)
- Past exposure to database management and data processing
- Strong client service orientation with a commitment to delivering high-quality support
- Excellent attention to detail and organizational skills
- Clear and confident communicator, with a professional telephone manner
- Resilient and focused, with the ability to manage multiple tasks and priorities
- Proactive problem-solving mindset with a focus on finding practical solutions
Benefits
- Hybrid/Work from home (combination of home and in office 2x per week)
- Competitive salary
- Various paid time off (PTO) such as paid vacation, paid illness days, birthday off with pay, paid personal days, paid volunteer time off, etc.
- Comprehensive group benefits package
- Virtual Health and Wellness and EFAP program
- Professional development and growth opportunities
- Relaxed and supportive work environment
- Work/life balance
- Company social events (remote and in-person)
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