Key Account Manager focusing on growing Intravenous Iron landscape in East Anglia with accountability for sales and stakeholder engagement. Collaboration with teams to identify bottlenecks and strategies for success.
About the role
- Senior Key Account Manager overseeing high-value B2B clients in LATAM. Driving growth through cross-sell and upsell opportunities with Jeeves’ financial products.
Responsibilities
- Manage and grow a portfolio of key clients across Brazil.
- Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.
- Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
- Coordinate with credit, risk, and customer success to support complex client needs or escalations.
- Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams.
- Manage account performance: track client activity, expansion potential, and risks to revenue.
- Ensure high levels of product adoption and client satisfaction, driving NRR growth.
- Maintain a deep understanding of product updates to deliver tailored recommendations.
- Regularly report on account status and performance to regional leadership.
- Contribute to quarterly business reviews and expansion planning with clients.
- Support collections and payment conversations where needed, in collaboration with the finance team.
- Understand and sell additional solutions
Requirements
- Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
- 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).
- Proven track record of expanding accounts via cross-sell and upsell strategies.
- Experience on fintech or saas platforms selling
- Strong understanding of B2B products
- Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.
- Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
- Fluent in English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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