AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Provide leadership to a diverse team of financial services learning professionals.
- Create a learning ecosystem of instructional design, product, sales training, and in-person coaching to educate and engage external agents and financial advisors, and internal sales and distribution colleagues.
- Build relationships and collaborate with cross-functional teams in the design and implementation of innovative learning solutions.
- Develop and manage the strategic roadmap for the learning and development function across the business.
- Collaborates with stakeholders to develop strategic training plans that align with business goals and needs
- Leads a team of learning professionals; provides guidance, support, and development opportunities.
- Design and deliver user-centric learning programs, leveraging a variety of delivery methods, strategies, and technologies
- Lead by example and can deliver training education programs virtually and in-person.
- Evaluate training effectiveness and return-on-investment (ROI) of training initiatives.
- Collaborate with divisional leadership and senior management while utilizing customer feedback to develop robust learning plans.
- Develop and monitor metrics to measure the impact of learning programs on business outcomes.
- Stay current with industry trends and best practices in learning and development to continuously innovate learning programs.
- Serve as a thought leader and internal consultant on learning and development-related topics.
- Ensure compliance with relevant regulations and policies.
Requirements
- Bachelor’s degree in adult learning, organizational development, instructional design, or equivalent experience
- Experience in the financial services industry
- 10+ years of experience in learning and development
- Experience conducting field training that supports sales or product education
- Experience managing a team
- Strong track record (KPIs) in training development and design
- Outstanding verbal and written communication and facilitation skills
- Proficient in LMS tools and learning and development software
- Experience training financial professionals, agents, advisors, or brokers
- Bilingual a plus (Spanish or Chinese)
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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