Hybrid Director of Business Intelligence, RevOps

at MarketStar

• Job title: Director of Business Intelligence, RevOps
• Job type: Full Time
• Experience level: Lead
• Salary: $150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: BigQuery, Cloud, PMP, SQL
• Location requirements: Hybrid, Ogden, United States

About the role

• Director of Business Intelligence & RevOps driving strategic data initiatives and leading teams for BI outputs. Serving key clients and enhancing operational efficiency with data-driven insights.

Responsibilities

• Lead and scale a team of Report Developers, providing strategic direction, prioritization, and mentorship across BI tools, client engagements, and project delivery.
• Serve as the senior BI point of contact for key client stakeholders, ensuring BI outputs align with strategic business objectives.
• Meet with client services regularly to evaluate and evolve BI deliverables, identifying gaps and areas for innovation and improvement.
• Develop and maintain executive-level relationships with client leadership, including participating in QBRs and strategic planning meetings.
• Consult with client services management and executive leadership on opportunities for BI to drive performance, improve efficiency, and support revenue growth.
• Represent BI during client meetings: present insights and strategic recommendations, manage high-level scoping, and lead data storytelling efforts to influence business decisions.
• Prioritize and oversee BI reporting and analytics projects, implementing governance and scalable processes to manage project lifecycle from scope to delivery to continuous optimization.
• Create and enforce reporting request SLAs, intake frameworks, and tiered support models to manage delivery expectations and operational efficiency.
• Partner with internal BI leadership to define and execute on long-term product, process, and service improvements.
• Drive organizational understanding and adoption of BI outputs by developing enablement strategies, documentation, and stakeholder education.
• Stay current with BI best practices, tools, and platforms (e.g., Salesforce, SQL, Power BI, Excel Online, Google Sheets) and evaluate emerging technologies for team adoption.
• Develop a deep understanding of the assigned business unit's operational and financial models, and help shape data models that support business planning.
• Oversee data QA strategy and work with report developers and stakeholders to ensure data accuracy and reporting integrity.
• Establish audit and compliance frameworks for reporting systems and user access in accordance with industry data security and privacy standards.

Requirements

• Bachelor’s degree required in business, marketing, statistics, computer science, or mathematics-related fields; Master’s degree or MBA strongly preferred.
• 5–7 years of experience in BI, analytics, or account management roles with increasing responsibility.
• 3+ years of experience managing teams, projects, or functions within BI or analytics.
• Proven ability to lead cross-functional initiatives, manage competing priorities, and influence without direct authority.
• Strong understanding of data governance, analytics lifecycle, and project management methodologies (Agile, Scrum, or PMP a plus).
• Experience with SQL, Power BI, and Excel Online.
• Demonstrated expert-level proficiency in Salesforce, including experience with complex reporting, workflow automation, and data architecture; Salesforce Administrator certification required, with additional certifications (e.g., Advanced Administrator, Platform App Builder) strongly preferred.
• Excellent written and verbal communication skills, with a demonstrated ability to tailor insights to executive and operational audiences.
• Strong customer-centric mindset with the ability to translate complex data concepts into business value propositions.
• Knowledge of database design, cloud platforms (Snowflake, BigQuery), and BI tool architecture a plus.

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision