Revenue Operations Analyst optimizing revenue engine at ePayPolicy. Manage GTM stack performance, workflows, and CRM integrations in a hybrid work environment.
About the role
- Director of Business Intelligence leading a team in BI reporting and analytics at MarketStar. Responsible for shaping the data strategy and influencing business decisions.
Responsibilities
- Lead and scale a team of Report Developers, providing strategic direction, prioritization, and mentorship across BI tools, client engagements, and project delivery.
- Serve as the senior BI point of contact for key client stakeholders, ensuring BI outputs align with strategic business objectives.
- Meet with client services regularly to evaluate and evolve BI deliverables, identifying gaps and areas for innovation and improvement.
- Develop and maintain executive-level relationships with client leadership, including participating in QBRs and strategic planning meetings.
- Consult with client services management and executive leadership on opportunities for BI to drive performance, improve efficiency, and support revenue growth.
- Represent BI during client meetings: present insights and strategic recommendations, manage high-level scoping, and lead data storytelling efforts to influence business decisions.
- Prioritize and oversee BI reporting and analytics projects, implementing governance and scalable processes to manage project lifecycle from scope to delivery to continuous optimization.
- Create and enforce reporting request SLAs, intake frameworks, and tiered support models to manage delivery expectations and operational efficiency.
- Partner with internal BI leadership to define and execute on long-term product, process, and service improvements.
- Drive organizational understanding and adoption of BI outputs by developing enablement strategies, documentation, and stakeholder education.
- Stay current with BI best practices, tools, and platforms (e.g., Salesforce, SQL, Power BI, Excel Online, Google Sheets) and evaluate emerging technologies for team adoption.
- Develop a deep understanding of the assigned business unit's operational and financial models, and help shape data models that support business planning.
- Oversee data QA strategy and work with report developers and stakeholders to ensure data accuracy and reporting integrity.
- Establish audit and compliance frameworks for reporting systems and user access in accordance with industry data security and privacy standards.
Requirements
- Bachelor’s degree required in business, marketing, statistics, computer science, or mathematics-related fields; Master’s degree or MBA strongly preferred.
- 5–7 years of experience in BI, analytics, or account management roles with increasing responsibility.
- 3+ years of experience managing teams, projects, or functions within BI or analytics.
- Proven ability to lead cross-functional initiatives, manage competing priorities, and influence without direct authority.
- Strong understanding of data governance, analytics lifecycle, and project management methodologies (Agile, Scrum, or PMP a plus).
- Experience with SQL, Power BI, and Excel Online.
- Demonstrated expert-level proficiency in Salesforce, including experience with complex reporting, workflow automation, and data architecture; Salesforce Administrator certification required, with additional certifications (e.g., Advanced Administrator, Platform App Builder) strongly preferred.
- Excellent written and verbal communication skills, with a demonstrated ability to tailor insights to executive and operational audiences.
- Strong customer-centric mindset with the ability to translate complex data concepts into business value propositions.
- Knowledge of database design, cloud platforms (Snowflake, BigQuery), and BI tool architecture a plus.
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
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