Director Customer Logistics managing operations and safety across multiple warehouse locations. Leading continuous improvement initiatives and customer relations to enhance logistics solutions across diverse clients.
Responsibilities
responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations
ensuring LEAN and Continuous Improvement deployment for assigned accounts
expanding business with current customers to support business changes and introduce new services
participates in business development activities with new customers
manage $10M to $30M in operating revenue for multiple logistics/warehouse operations
lead, guide, train and direct location managers at assigned accounts
build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation
represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
forecast, plan, manage and ensure assigned accounts meet defined financial targets
develop and implement mitigation plans as necessary
manage operations to meet or exceed internal and external Key Performance Indicators(KPIs)
lead account(s) during peak seasons, special projects, and implementations
identify expansion opportunities with current customer(s)
monitor and hold operations accountable for maintaining a safety culture
Requirements
Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
Master's degree preferred
Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Six (6) years or more managing, leading and developing direct reports required
Six (6) years or more managing large multi-level teams required
Five (5) years or more P&L responsibility including forecasting and managing financial targets required
Five (5) years or more prior experience implementing a LEAN work environment preferred
Four (4) years or more managing customer KPIs required
Four (4) years or more managing customer relationship and interaction required
Three (3) years or more experience providing customer and senior level management presentations preferred
Some sales experience preferred
Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
Benefits
comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
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