Hybrid Director, Customer Logistics – E-Commerce

Posted 3 weeks ago

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About the role

  • responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations
  • ensuring LEAN and Continuous Improvement deployment for assigned accounts
  • expanding business with current customers to support business changes and introduce new services
  • participates in business development activities with new customers
  • manage $10M to $30M in operating revenue for multiple logistics/warehouse operations
  • lead, guide, train and direct location managers at assigned accounts
  • build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation
  • represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
  • forecast, plan, manage and ensure assigned accounts meet defined financial targets
  • develop and implement mitigation plans as necessary
  • manage operations to meet or exceed internal and external Key Performance Indicators(KPIs)
  • lead account(s) during peak seasons, special projects, and implementations
  • identify expansion opportunities with current customer(s)
  • monitor and hold operations accountable for maintaining a safety culture

Requirements

  • Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
  • Master's degree preferred
  • Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
  • Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
  • Six (6) years or more managing, leading and developing direct reports required
  • Six (6) years or more managing large multi-level teams required
  • Five (5) years or more P&L responsibility including forecasting and managing financial targets required
  • Five (5) years or more prior experience implementing a LEAN work environment preferred
  • Four (4) years or more managing customer KPIs required
  • Four (4) years or more managing customer relationship and interaction required
  • Three (3) years or more experience providing customer and senior level management presentations preferred
  • Some sales experience preferred
  • Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

Benefits

  • comprehensive health and welfare benefits
  • medical, prescription, dental, vision, life insurance and disability insurance options
  • paid time off for vacation, illness, bereavement, family and parental leave
  • tax-advantaged 401(k) retirement savings plan

Job title

Director, Customer Logistics – E-Commerce

Job type

Experience level

Lead

Salary

$140,000 - $160,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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