Hybrid Digital Operations Support Analyst

Posted 3 weeks ago

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About the role

  • Support day-to-day operations of Eversource self-service products
  • Troubleshoot web issues and resolve concerns in a collaborative manner
  • Manage tickets from the Digital Operations Incident and Request Queue
  • Respond to customer/regulator questions and complaints
  • Participate in business testing teams for user acceptance testing
  • Provide training support for various departments on customer-facing web technologies

Requirements

  • Bachelor's degree preferred, Business Management or Technology focus a plus or equivalent experience
  • Three (3) plus years in a Customer Service environment
  • Experience understanding and explaining, verbally and in writing, complex customer account scenarios
  • Experience investigating and resolving executive customer and regulatory complaints
  • Experience researching and identifying customer issues with self-service products
  • Strong understanding of business processes
  • Capacity to work outside of typical business hours, as needed

Benefits

  • Competitive total rewards program
  • Health insurance
  • Retirement plans
  • Paid time off
  • Hybrid work schedule based on job responsibilities, operational needs, and team dynamics

Job title

Digital Operations Support Analyst

Job type

Experience level

Mid levelSenior

Salary

$87,350 - $97,060 per year

Degree requirement

Bachelor's Degree

Location requirements

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