Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
About the role
- Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Responsibilities
- We are looking for a professional to develop and expand their skills in user support, applications, and internal systems at WTW Brazil in the Health and Benefits area, as well as assist with administrative and IT governance functions;
- Direct interaction with users: maintain and continuously improve service, propose improvements for the area, meet SLAs for various support requests, and collaborate with the team to provide better and innovative solutions;
- Provide user support, manage SharePoint sites and internal systems, and handle tickets via the ticketing system and chat;
- As a member of the technology team in Brazil, you will support our users and managerial requests related to our platforms;
- Daily user support is a priority with a strong focus on quality, and you will also produce manuals, presentations, and videos to help improve user support and service;
- We seek dynamic, resilient, assertive professionals committed to transforming our operations using technical skills, teamwork, and a focus on quality, delivery, and our clients. We provide equal opportunities to all, regardless of race, religion, gender, or sexual orientation.
Requirements
- Bachelor's degree in Information Technology (completed);
- Advanced knowledge of Windows 10;
- Knowledge of Office 365 (Excel, Word, PowerPoint, Outlook);
- Experience with SharePoint;
- Experience providing user support and helpdesk services;
- Desired:
- Reading, writing and/or conversational skills in English and/or Spanish;
- Knowledge of SharePoint Online;
- Knowledge of Power BI
Benefits
- Health insurance;
- Dental insurance;
- Food allowance (vale alimentação);
- Meal allowance (vale refeição);
- Transportation allowance (vale mobilidade);
- Cultural allowance (vale cultura);
- Wellness allowance (vale saúde);
- Education allowance (vale educação);
- Life insurance;
- Childcare assistance;
- Discounts with partner companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
Technicien support systèmes et réseaux Cloud pour Absys Cyborg, intervenant sur des incidents IT liés au cloud et aux réseaux. Poste basé en France avec travail en équipe et relation client.
IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
Support Engineer responsible for Blue Yonder Category Management implementation. Handling issues and maintaining the technical environment with a strong focus on customer service.
Technical Analyst providing administrative and technical support for development projects in Peel Region. Responsible for managing project documentation, approvals, and communications with clients and inspectors.
Analista de Suporte Pleno na Pixeon, lidando com incidentes e suporte técnico em tecnologia para saúde.
Maintenance Technician III ensuring systems reliability and reducing downtime in aseptic production. Collaborating with multiple sites and supporting equipment performance.