Hybrid Support Engineer

at SUP Media

• Job title: Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €70,000 - €75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Freiburg im Breisgau, Germany

About the role

• Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.

Responsibilities

• Responsible for client management in day-to-day operations
• Administration and maintenance of the Windows 11 environment
• Patch management and ensuring smooth update operations
• Application management including deployment, updates and troubleshooting
• Participation in processes, approvals and test scenarios
• Introduction and optimization of workplace/modern workplace solutions
• Involvement in the implementation of new tools and standards
• Collaboration with internal departments (no external customer contact)

Requirements

• Solid experience in client management
• Very good knowledge of Windows 11
• Confident handling of Microsoft 365 (O365)
• Good knowledge of patch and application management
• Structured way of working and understanding of IT processes
• Team player with a hands-on mentality
• Fluent German, at least C1

Benefits

• Attractive salary: approx. €72,000 per year
• Flexible working: only 1 day per week on-site in Freiburg
• Modern work environment and exciting IT projects
• Freedom to shape the development of new processes and tools
• A collegial team and short decision-making paths