LF
Lincoln FinancialDigital Experience Consultant
Digital CX Consultant on the Customer Experience team at Lincoln Financial. Shaping technology roadmap and enhancing customer satisfaction through strategic initiatives and collaboration.
About the role
- Design, develop, and maintain websites, landing pages, and interactive digital assets
- Build responsive, accessible, and high-performing user interfaces optimised for customer engagement
- Implement personalisation features, dynamic content, and interactive tools to enhance the customer experience
- Collaborate with UX/UI designers to bring creative concepts to life while ensuring scalability and usability
- Act as the technical liaison for the marketing team, translating strategic goals into technical execution
- Partner with product, sales, and customer success teams to align digital experiences with overall business goals
- Provide training and mentorship to non-technical colleagues on digital tools and platforms
- Ensure compliance with data protection and privacy laws such as GDPR and CCPA
- Maintain accessibility standards (e.g., WCAG 2.1) for all digital properties
- Document and maintain technical processes, integrations, and system configurations.
Requirements
- Bachelor’s degree in Computer Science, Digital Marketing, Information Systems, or related field
- 2-4 years’ experience in a digital, technical marketing, or front-end design
- Strong proficiency with front-end technologies: HTML5, CSS3, JavaScript, jQuery
- Strong proficiency in PHP, MongoDB and MySQL
- Experience with Swift and Java a bonus
- Hands-on experience with CMS platforms, CRM systems, and marketing automation tools
- Solid understanding of SEO, UX principles, and analytics platforms such as GA4 and Google Tag Manager.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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