Workforce Manager managing service workforce planning and operations at leading travel platform ab in den urlaub. Ensuring effective staffing and communication with internal and external teams.
About the role
- Travel consultant providing personalized travel advice and support for customers at ab in den urlaub. Engaging with clients through phone and email to book and manage travel arrangements.
Responsibilities
- Competent, personalized advice to customers on travel and holiday bookings
- First point of contact for inquiries from new and existing customers, handling direct communication by phone and email
- Advising on and selling holiday packages as well as relevant travel add-ons (including car rentals and travel insurance)
- Booking and managing travel data and services in our IT systems
- Acquiring new customers and maintaining customer relationships through first-class service and customer focus
Requirements
- Enthusiasm for sales and a passion for travel
- Completed vocational training as a tourism clerk or travel agent, or relevant professional experience in a travel agency, telephone-based advisory role, or with a tour operator
- Several years of customer service experience, ideally in the travel sector
- Experience using tourism reservation systems such as Merlin, IRIS.plus, or Bistro
- Business-fluent German and English, both written and spoken
- Strong IT and internet affinity, and confident MS Office skills
- Willingness to work flexible hours to cover our service times (daily from 9:00 to 22:00)
Benefits
- Permanent employment contract in full-time or part-time (minimum 20 hours/week / 5-day week)
- 30 days of vacation, with increases based on length of service
- Remote work options, preferably predominantly from home
- Attractive salary from day one, with allowances for weekend and holiday work, and a long-service anniversary program
- Technical equipment provided: laptop and two monitors
- Guaranteed commission during the probation period and tailored onboarding to Invia-specific systems with an experienced coach by your side
- Timely scheduling that takes employee preferences into account
- Comprehensive on-the-job training on our processes and systems, as well as communication training
- Regular feedback discussions
- Discounts on travel products and local stores
- Subsidy for the Deutschlandticket (public transport pass)
- Guaranteed monthly subsidy for your lunch
- Company health management with a range of wellness offerings such as coaching, counselling, and preventive programs
Job title
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