Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Serve as a subject matter expert on deal workflows, providing guidance and support to internal stakeholders.
- Provide advisory on questions or concerns regarding onboarding of new merchant accounts, ensuring accurate setup in Salesforce and alignment with underwriting and operational requirements.
- Coordinate cross-functional efforts to activate accounts quickly and minimize friction across teams.
- Monitor and report on deal status, activation KPIs, and pipeline health using Salesforce and internal dashboards.
- Identify and recommend process improvements to accelerate deal velocity and enhance internal coordination.
- Support new deal journey documentation requests.
Requirements
- Bachelor’s degree, or equivalent experience in lieu of a degree, required.
- Minimum of two years’ experience in a customer facing operational role within merchant services, payment processing, or financial analysis required; within the payments industry, preferred.
- Strong analytical mindset with attention to detail and a bias for action.
- Proven ability to produce clear and structured documentation, including process flows, work instructions and operational guides, to support scalable operations and cross-functional alignment.
- Excellent communication and collaboration skills; confident navigating cross-functional teams.
- Proficiency in Salesforce or similar CRM platforms.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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