Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
FM
Hybrid Customer Support Specialist
Posted last month
About the role
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Requirements
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Fluency in Spanish/Portuguese and English is essential
- Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 09:00 - 17:00 & night shift 16:00 - 24:00 (The training will be on-site for 2-3 weeks, then hybrid with 1-2 days a week on-site)
- Ability to work on public holidays and one Saturday & Sunday a month
Benefits
- Recognition as a certified Great Place to Work®, reflecting our positive culture and commitment to employee well-being
- Opportunity to make an impact in a fast-growing business at an exciting stage of development
- High level of autonomy, encouragement of ideas, and the chance to apply your expertise to shape best practices
- Ongoing professional development, training budget, and growth opportunities alongside industry leaders
- Competitive salary, regular reviews, and performance-based incentives
- Engaging company culture: team events, global celebrations, and more
- Brand-new modern office in a convenient location with complimentary fruits, breakfasts, and lunches
- Free access to sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation
- Birthday gift and an additional day off
- Visa and work permit assistance, if required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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