Provide first - level customer support for VC Pay Tuition Management and Accounting products at Veracross. Assist end - users and core users with a focus on service and quality.
About the role
- Customer Support Specialist ensuring customer success and satisfaction by resolving issues effectively and collaborating with internal teams. Requires 4+ years experience and strong analytical skills in a hybrid role.
Responsibilities
- Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively.
- Maintain a high level of empathy and professionalism in all customer interactions.
- Proactively identify and learn new features and functionalities to better assist customers.
- Collaborate with internal teams to ensure customer feedback is communicated and addressed.
- Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made.
Requirements
- 4+ years of experience supporting large enterprise customers
- Strong drive and initiative to independently learn and master new features.
- Excellent communication and problem-solving skills.
- Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges.
- Ability to manage multiple tasks and priorities effectively.
- Strong analytical skills and attention to detail.
- Ability to perform thorough analysis and review of log file (server, app, etc.)
- Proficiency in using support ticketing systems and CRM software.
- Ability to work collaboratively within a team and across departments.
- Integration experience, a plus (Salesforce, Palantir, Ariba, etc.)
- Familiarity with Contract Lifecycle Management (CLM) software is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
Partner Support Specialist at Malbek ensuring customer success and implementation of contract management systems. Collaborating with partners and advising on best practices to drive effective solutions.
Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
Customer support role assisting clients with property management software. Responsibilities include handling customer inquiries and providing administrative support in a hybrid work environment.
Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.