Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first-class customer experience in Kilsyth.
Responsibilities
- Provides outstanding service to clients through the Site Solutions Hub
- Processes hire & sales transactions efficiently
- Answers calls and assists in the resolution of customer queries
- Prepares customer quotations and orders efficiently
- Develops good working knowledge of product range through training and continuous development
- Ensures prompt response to enquiries with agreed SLA
- Assists in the cross hire and purchasing of products
- Works closely with internal product managers to offer the best products to customers
- Manages shared inbox for customer queries, orders, and quotes
- Plans day effectively to complete all elements of the role
Requirements
- GCSEs in English and Mathematics (or equivalent)
- Strong communication skills, both written and verbal.
- Keen attention to detail, ensuring accuracy and good numeracy skills.
- Strong IT skills, with proficiency in Microsoft Office.
- Proactive approach to work, ability to use own initiative with confidence.
- Ability to complete a task first time with relevant support and training.
- Able to manage your time effectively so all workflows are addressed.
Benefits
- contributory pension
- BUPA
- life assurance
- 25 days holiday (increases with length of service)
- holiday purchase scheme
- gym subsidy
- BAM social club membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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