Veracross is a leading provider of SaaS-based School Information Systems (SIS).
Designed specifically to meet the unique needs of independent schools, Veracross combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture unique in our industry.
Magnus Health, part of the Veracross portfolio, is the leading provider of cloud-based Student Health Record (SHR) solutions designed for K-12 schools.
Together Veracross and Magnus Health serve more than 1,000 schools in 20+ countries, helping to unify school communities and enhance learning.

Veracross

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customer-support

Veracross is a comprehensive school management platform designed for private and independent K-12 schools. It offers a range of modules including academics, admissions, enrollment, student health, behavior, tuition management, and more, all integrated into a single, web-based solution. Veracross helps schools transform data discrepancies into actionable insights and streamline operations through connected workflows. It serves various types of schools such as private K-12, boarding, international, and parochial schools. By providing tools that simplify academic and administrative processes, Veracross aims to create more connected, unified school communities.

Veracross is a leading provider of SaaS-based School Information Systems (SIS). Designed specifically to meet the unique needs of independent schools, Veracross combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture unique in our industry. Magnus Health, part of the Veracross portfolio, is the leading provider of cloud-based Student Health Record (SHR) solutions designed for K-12 schools. Together Veracross and Magnus Health serve more than 1,000 schools in 20+ countries, helping to unify school communities and enhance learning.

• Interact directly with core users (school administrators) via multiple channels, including a ticketing system (Salesforce) and Zoom meetings, building rapport by consistently demonstrating expertise and professionalism
• Provide exceptional end-user (payer) support via inbound and outbound phone calls, emails, and a ticketing system, consistently demonstrating patience and empathy
• Manage and prioritize multiple open cases in multiple support channels simultaneously
• Evaluate the nature of each interaction and determine the appropriate action to resolve the issue
• Analyze issues, replicating, researching, and resolving technical problems and questions and guiding customers to our knowledgebase solutions whenever possible
• Provide prompt and accurate responses to customers, tracking cases through resolution within company SLA guidelines
• Perform specific, limited operations within partner school databases, adhering to established security practices and guidelines, and understanding the impact to the school’s accounting operations
• Communicate internally with various support teams to escalate issues that cannot be resolved within Tier 1 support
• Communicate with school business offices to escalate non-technical and/or operational issues that cannot be resolved without their intervention
• Assist with identifying and logging system bugs and enhancements
• Identify, update, and maintain internal and external knowledgebases to improve support documentation deficiencies using the Knowledge-Centered Service (KCS) methodology

Associate Support Specialist – Accounting, Payments

Provide first-level customer support for VC Pay Tuition Management and Accounting products at Veracross. Assist end-users and core users with a focus on service and quality.

sales-engineer

• Partner with Account Executives to schedule and manage product demonstrations through Salesforce.
• Perform tailored demonstrations of Veracross Business Office solutions to prospects and customers, highlighting value and addressing pain points.
• Maintain deep technical and functional knowledge of Business Office modules and related solutions.
• Support discovery sessions with customers and prospects, translating business challenges into solution opportunities.
• Respond to functional and technical questions during the sales process.
• Provide detailed responses to RFPs, RFIs, and other requirements related to Business Office solutions.
• Contribute to webinars and thought leadership initiatives focused on financial operations in schools.
• Collaborate with product teams to provide feedback and influence roadmap based on customer needs.
• Manage demo tracking and reporting in Salesforce.
• Perform ad hoc projects as required.

Sales Engineer, Business Office Specialist

Sales Engineer delivering product demonstrations for Veracross SaaS solutions in K-12 education. Collaborating with sales and product teams to support the Business Office suite.

• Partner with an assigned portfolio of customers to identify needs, uncover opportunities, and develop strategic account goals
• Build relationships with assigned customers and promote goodwill between customers and Veracross, interacting via email, ticketing, or phone.
• Drive customer retention and manage churn through an awareness of customer goals and proactive monitoring of customer health and satisfaction, utilising available resources to identify and address barriers to successful adoption and expansion.
• Assess customer business needs to suggest alternative products and/or services to drive long-term success within the software, passing potential leads for incremental software needs to the sales teams.
• Serve as an escalation path for customers, working with the customer to identify and remove barriers and coordinating with internal resources to expedite resolutions or develop action plans as needed.
• Collaborate with internal teams, partnering with Implementation, Support, Sales and Finance to align on account strategy to ensure successful use of the software and maximise account renewal opportunities
• Partner with Veracross Support to position both the team and customers for success; building and maintaining trust with the support team and championing the team when working with customers, and documenting and educating the team when unique customer cases arise
• Assist with project management and implementation of smaller modules, product conversions, or upgrades

Customer Support Manager – Maternity Cover

Customer Success Manager focusing on successful software adoption and customer satisfaction in K-12 education SaaS. Managing customer relationships and driving long-term success for Veracross clients.

account-executive

• Responsible for growing and managing sales pipeline and closing sales to consistently meet and exceed monthly, quarterly, and annual ARR sales quota.
• Perform outbound prospecting to strategic target accounts with the goal to grow pipeline and close new logo sales.
• Follow-up on Sales Development Marketing Qualified Leads to convert to pipeline opportunities.
• Provide Sales Demonstrations to articulate Veracross value across school departments targeting buyer personas. Work closely with Sales Engineers to provide product demonstrations to schools.
• Build a trusted rapport with prospects by helping them identify their challenges and demonstrating how Veracross can be a strategic solution for their needs.
• Manage contacts, leads and opportunities through a defined sales process in Salesforce.com.
• Responsible for documentation of all sales related information with detailed notes on client interactions in Salesforce.com allowing for accuracy of pipeline and forecast opportunities.
• Work collaboratively with global sales team members, Marketing, Client Experience and Product Management.
• Be a visible team player, bringing clear thinking, strategies, and ideas that align to our values and culture.
• Learn and maintain relevant domain knowledge to have meaningful conversations with partners and schools.
• Collaborate with sales, marketing, sales operations, and finance to identify ways to decrease the sales cycle, and enhance sales within Asia Pacific Region.
• Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to clients by extending company offerings.


Sales Executive

Sales Executive for Veracross to manage sales pipeline and exceed sales targets in APAC region. Collaborate with clients and teammates to drive growth in the education sector.

Veracross

About the company

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4 jobs found

Associate Support Specialist – Accounting, Payments

Veracross

Sales Engineer, Business Office Specialist

Veracross

Customer Support Manager – Maternity Cover

Veracross

Sales Executive

Veracross